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Lauren C.
Joined Apr 15, 2021
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Last activity Mar 08, 2022
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Latest activity by Lauren C.
Lauren C. commented,
My team is experiencing similar. We think it is due to recent Zendesk updates that is causing this issue.
View comment · Posted Mar 08, 2022 · Lauren C.
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Lauren C. created a post,
Would love to have the ability to set different hold time and maximum queue volume by brand or by number, rather than just be a general Talk setting for multibrand. Each brand (organized by region for my company) has different customer expectations when calling a support line that should not be kept generalized.
Posted Mar 22, 2021 · Lauren C.
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