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Michael Bui

Joined Apr 15, 2021

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Last activity Feb 13, 2023

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ACTIVITY OVERVIEW

Latest activity by Michael Bui

Michael Bui created a post,

Post Feedback - Ticketing system (Support)

We would like to see the Agent Workspace composer window have the ability to save resizing.

The composer window in Agent Workspace, when expanded, does not remain the same size when you exit a ticket or open a new ticket. As a result, the window requires resizing multiple times a day depending on conversation size. The size of the window is also different depending on monitor size so for some agents, resizing is required more often than others.

 

Posted Jul 29, 2022 · Michael Bui

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Michael Bui commented,

CommentExtending Zendesk

The time tracking app used to work on the Zendesk mobile app but not longer appears to be visible in it, nor can your record the time spent.

Is time tracking still available for the Zendesk mobile app?

View comment · Posted Jul 27, 2022 · Michael Bui

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Michael Bui created a post,

Post Q&A - Tickets and email

When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one page and body on a second page.

We are unable to understand why some print over a minimum of two pages and we are unable to make it all print on 1 page.

Posted Mar 22, 2021 · Michael Bui

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