Florian W.
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Total activity95
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes57
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Subscriptions18
Activity overview
Latest activity by Florian W.-
Florian W. commented,
I am absolutely with Dries Oomen.We have experienced the same. That's very annoying.Please remove this inconveniant background color copy function.
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Florian W. commented,
Eric Witman, I did not see that, but I found tickets in an agents open tickets view which has received an update by requester, but the new message is not visible. The agent has to close and re-open...
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Florian W. commented,
Anton, thanks for this hint. But it's also no possibility for us to use multi-brands.It's a pity that you should now use a lot of workarounds for functions that were working well before the workspa...
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Florian W. commented,
Kilian, we thought about it too, as there are some more negative points with new workspace. We're using two WhatsApp Support numbers. Within the old workspace it was possible to assign each number ...
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Florian W. commented,
The new workspace is also absolute nonsense from a health point of view.The input window is placed at the bottom, you have to tilt your head down even further when working on a laptop.This makes it...
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Florian W. commented,
@all of those who suffer.Please do not forget to give an up to all posts of this feature request.I think in that way we can give this request even more weight.
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Florian W. commented,
I would like to implement some of our company custom colors according our styleguide.Is this possible so that any agent has the correct company colors available by default?
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Florian W. commented,
I'm intereseted to activate the agent workspace for our agents too, but having the latest reply on the bottom doesn't makes sense, especially as we have long conversations sometimes.
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Florian W. commented,
Hi there,I'm looking for a function that forces explore to show the visible ticket values only and ignore any values that are not visible.Sry that's hard to explain for me what I mean by visible. I...
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Florian W. commented,
We also need a functionality to deactivate drop down field values.It's a must have for longterm Zendesk users with changing values from time to time.