IBA Dosimetry GmbH
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Total activity105
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Last activity
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Activity overview
Latest activity by IBA Dosimetry GmbH-
IBA Dosimetry GmbH created a post,
Feature Request: Ability to report on "update by requester" for WhatsApp channel (again)
Before the latest Update (feels like Downgrade) of the messaging channels it was possible to create automations based on "hours since requester update". Meanwhile this condition is not working anym...
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IBA Dosimetry GmbH commented,
Deb Kaseman, I think that's the same issue as Eric Witman mentioned on may 12th.We have the same issue and have opened a ticket at ZD support team. But we do not have an answer yet.
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IBA Dosimetry GmbH commented,
I am absolutely with Dries Oomen.We have experienced the same. That's very annoying.Please remove this inconveniant background color copy function.
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IBA Dosimetry GmbH commented,
Eric Witman, I did not see that, but I found tickets in an agents open tickets view which has received an update by requester, but the new message is not visible. The agent has to close and re-open...
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IBA Dosimetry GmbH commented,
Anton, thanks for this hint. But it's also no possibility for us to use multi-brands.It's a pity that you should now use a lot of workarounds for functions that were working well before the workspa...
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IBA Dosimetry GmbH commented,
Kilian, we thought about it too, as there are some more negative points with new workspace. We're using two WhatsApp Support numbers. Within the old workspace it was possible to assign each number ...
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IBA Dosimetry GmbH commented,
The new workspace is also absolute nonsense from a health point of view.The input window is placed at the bottom, you have to tilt your head down even further when working on a laptop.This makes it...
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IBA Dosimetry GmbH commented,
@all of those who suffer.Please do not forget to give an up to all posts of this feature request.I think in that way we can give this request even more weight.
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IBA Dosimetry GmbH commented,
I'm intereseted to activate the agent workspace for our agents too, but having the latest reply on the bottom doesn't makes sense, especially as we have long conversations sometimes.
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IBA Dosimetry GmbH commented,
Hi there,I'm looking for a function that forces explore to show the visible ticket values only and ignore any values that are not visible.Sry that's hard to explain for me what I mean by visible. I...