Florian W.
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Total activity63
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Last activity
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Member since
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Following0 users
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Votes31
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Activity overview
Latest activity by Florian W.-
Florian W. commented,
@all of those who suffer.Please do not forget to give an up to all posts of this feature request.I think in that way we can give this request even more weight.
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Florian W. commented,
I would like to implement some of our company custom colors according our styleguide.Is this possible so that any agent has the correct company colors available by default?
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Florian W. commented,
I'm intereseted to activate the agent workspace for our agents too, but having the latest reply on the bottom doesn't makes sense, especially as we have long conversations sometimes.
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Florian W. commented,
Hi there,I'm looking for a function that forces explore to show the visible ticket values only and ignore any values that are not visible.Sry that's hard to explain for me what I mean by visible. I...
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Florian W. commented,
Hi Alex,unfortunately there is no way to colorize your text in the standard Zendesk toolbar.Did you check the app marketplace?If you're lucky you might find a free app with this function.
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Florian W. commented,
We also need a functionality to deactivate drop down field values.It's a must have for longterm Zendesk users with changing values from time to time.
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Florian W. commented,
Hi Andrew, thanks for your quick response. Now it's working well with this solution: [My link text](https://mylink..com)
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Florian W. created a post,
Hyperlink in internal comment by automation
AnsweredI am using this target to leave automated internal comments via automation: Now I'd like to insert a comment including a hyperlink, but the text does not appear as hyperlink. The internal commen...
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Florian W. commented,
I also agree with Magieda's topics, especially point 4. There must be a workaround for the 24h rule. I can understand that the rule is a must from WhatsApp point of view. Nevertheless it should be ...
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Florian W. commented,
Hi,I think it's a must (at least our Zendesk instance) to have the WhatsApp Phone Number and the Social Messaging User Info available as a placeholder in order to use it in triggers and automations...