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Subodh Jumle

Joined Apr 15, 2021

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Last activity Jul 03, 2024

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ACTIVITY OVERVIEW

Latest activity by Subodh Jumle

Subodh Jumle commented,

CommentUsing themes and customizing your Help Center

Hello!

 

Is it possible to embed this in an external website?

View comment · Posted Jul 03, 2024 · Subodh Jumle

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Subodh Jumle commented,

Community comment Feedback - Ticketing system (Support)

Hey Brett Bowser

Do we have any updates on this feature request?

Custom statuses are already available, so could Zendesk allocate resources for this long-awaited feature?

The Gather posts have formatting options, but ticket descriptions for end users do not, which is very limiting.

View comment · Posted Aug 24, 2023 · Subodh Jumle

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Subodh Jumle created a post,

Post Feedback - Help Center (Guide)

It would be beneficial to have the option to restrict access to the Help Center's theme settings and code editing capabilities while still enabling users to create and moderate content. This restriction would prevent content creators and moderators from making unauthorized modifications to the Help Center's layout and design.

Posted Mar 21, 2023 · Subodh Jumle

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Subodh Jumle created a post,

Post Feedback - Ticketing system (Support)

We would like to request to add a new condition to triggers and automations to determine who closed the ticket, as we want to send different emails when a customer solves a ticket and a different one when an agent solves it.

Posted Jun 07, 2021 · Subodh Jumle

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Subodh Jumle created a post,

Post Feedback - Help Center (Guide)

We would like an option to disable comments on Guide articles from a central setting instead of doing it from the article settings. I'm aware you can change this in bulk but we need to remember to disable it for all the new articles as well.

Posted Jun 07, 2021 · Subodh Jumle

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Subodh Jumle created a post,

Post Feedback - Ticketing system (Support)

In our CS team, we have 3 small teams and many members. Each team member handles a set of clients, and creating triggers for each member is quite a hectic task as I need to add each organization to the trigger manually one by one.

It would be nice to be able to create groups of orgs just like we are able to do it for agents. This has many other use cases and would be a very good feature to save time and improve efficiency while creating business rules.

Posted Mar 08, 2021 · Subodh Jumle

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