Bart
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Total activity80
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Last activity
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Activity overview
Latest activity by Bart-
Bart commented,
Hi Everyone, I think this is no longer working. We've been getting clients reaching out stating it no longer links to our helpcenter. We have rich content enabled with the same <a href=“Our Link t...
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Bart commented,
Rob Stack, How do you set permissions for decomposition of reports when sharing a public link?
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Bart commented,
Mark Pharsen, Best option would be to add set the date and add a bookmark. But only add this once you've set your dates and when you add it in, make sure to pin it. Hope that helps!
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Bart created a post,
Repopulate Reporting Section
It would be great; now that explore is live; to repopulate the reporting section. Since removing Insights, this whole area that once contained high level metrics is gone. Please consider replicatin...
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Bart commented,
@..., This is very welcome news. Thanks for taking the time to work on this.
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Bart commented,
@..., I feel your pain, but I've been able to essentially get this working by adding in a data filter called "Assignee Role" which you then pick as admin/agent and hide it in the background. When ...
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Bart commented,
Would be great to get this in explore. I have a mandate to report on which staff are still using macros and which since we've moved to a more human experience and want to cut down on macro usage. A...
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Bart commented,
@..., Thank you and Wido for the workaround. I've added it in, but I need it more of a data filter that I can use on a dashboard as a filter to delve deeper into say another metric for solved tick...
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Bart commented,
@... Thanks for looking into this. I think the issue is in explore you set all of your "columns" as rows - and then it exports everything into a row. But if I need to see tags per week and set the ...
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Bart commented,
@..., @... Exporting reports from explore - where you have #Number of tags / ticket topics built per week as columns and tags / topics as rows exports into csv / excel as a single column with same ...