Bart
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Recent activity by Bart-
Hi Everyone, I think this is no longer working. We've been getting clients reaching out stating it no longer links to our helpcenter. We have rich content enabled with the same <a href=“Our Link t...
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Rob Stack, How do you set permissions for decomposition of reports when sharing a public link?
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Hi All, Need a hand with the custom date setting. We have new businesses that sign up, and I'd like for a trigger to only fire once for their very first ticket and take into account the custom dat...
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Hi All, How can you bring up custom fields from their original bulk updated information to what they have been changed to so you can set it back to the original state? For example, the custom fie...
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Is it possible to create an explore report where you can view the satisfaction rating as a whole from articles linked within a ticket? For example, if I linked to an article within a ticket and a c...
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Is it possible to create a heatmap for agent activity? For example, the number of updates rather number of solved / created tickets. In otherwords, I'd like to see the number of updates / internal...
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Mark Pharsen, Best option would be to add set the date and add a bookmark. But only add this once you've set your dates and when you add it in, make sure to pin it. Hope that helps!
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This <a href="link URL">text</a> Doesn't work in any automation's anymore. Not sure if google mail and others are stripping this out, but it used to work, and I've tested this again this morning ...
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I've added tags and added them to the all condition and the csat survey still fires off within the automation. I've also tried using the any condition as a standalone as not all the conditions nee...
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Done and done @...