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WhatsApp Connector

Joined Apr 15, 2021

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Last activity Mar 11, 2024

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ACTIVITY OVERVIEW

Latest activity by WhatsApp Connector

WhatsApp Connector commented,

CommentTicket customization

Hello,

Any plans to include the email translation for outbound messages?

Thanks.

View comment · Posted Mar 11, 2024 · WhatsApp Connector

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WhatsApp Connector commented,

Community comment Feedback - Chat and Messaging (Chat)

Hello, we are also interested in removing this. Any plans in roadmap for it?

View comment · Posted Dec 19, 2023 · WhatsApp Connector

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WhatsApp Connector created a post,

Post Feedback - Apps and integrations (Platform)

Hello,

Is anybody using a storage software for Outlook emails and attachments that provides a Zendesk App to search for those files?

We are helping a customer migrate from Outlook to Zendesk and since they cannot search for attachments in Zendesk, an alternative like the previously described would be useful. I am not sure that Dropbox and do that:

https://www.zendesk.com/marketplace/apps/support/115221/dropbox/?queryID=96349e6e371767af124ff868d4c22dd8

Thanks. 

Posted Dec 07, 2023 · WhatsApp Connector

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WhatsApp Connector commented,

CommentZendesk messaging

+1 automatic translations

View comment · Posted Nov 29, 2023 · WhatsApp Connector

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WhatsApp Connector commented,

Community comment Feedback - Ticketing system (Support)

Hello, is there any chance that the attachment search capabilities (PDF, Excel, Word, txt, etc.) are included in the 2024 roadmap?

Are you aware of any alternative in the marketplace? Robert Cwicinski, your app is interesting but would be nice if it would also support other file formats.

Thanks!

View comment · Posted Nov 24, 2023 · WhatsApp Connector

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WhatsApp Connector created a post,

Post Feedback - Mobile Apps

We would like to be able to see additional comments that are done to previous comments in the mobile app. On the web browser it works well:

But it is not the case in the mobile app:

Certain customers of us work a lot in the mobile app and this is a constraint for certain tickets because they cannot continue with the ticket resolution from them when the end users make updates on previous comments. 

There are no workarounds for this since, as commented, they use the mobile app every day and the only way to see those updates is on their web browsers.  

Ideally, additional comments on previous comments should be visualised in the Zendesk Support Mobile App similarly to the first screenshot.

Thanks. 

Edited Nov 01, 2023 · WhatsApp Connector

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WhatsApp Connector commented,

Community comment Feedback - Ticketing system (Support)

Hello, 

Based on the needs when transitioning from Outlook to Zendesk, it would be great to search across Excel, Word, and PDFs.

Please let us know if there is any update on the roadmap for 2024 or there is any app in the marketplace or workaround that could fill that gap.

Thanks.

 

View comment · Posted Oct 24, 2023 · WhatsApp Connector

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WhatsApp Connector commented,

CommentThird party and social messaging channels

This is a very relevant feature for Zendesk customers looking forward to bypassing Meta's 24-hour reply rule. With a deep knowledge of Zendesk, you can also create triggers and automations to send WhatsApp notifications in several ways.  

In case you need further capacities such as:

  • Error handling 
  • Bulk notifications
  • Starting conversations
  • Scheduled messages
  • Use of multiple templates
  • And a more refined solution for both for admins and agents

You can start using Respira's WhatsApp Connector, a Zendesk app with the first 1000 notifications for free.

View comment · Posted Jul 04, 2023 · WhatsApp Connector

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WhatsApp Connector commented,

Community comment Q&A - AI and automation

Hello Jeff

I would like to participate in the EAP to put the image of the Bot as our brand.

Thanks.

View comment · Posted May 12, 2023 · WhatsApp Connector

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WhatsApp Connector commented,

Community comment Feedback - Ticketing system (Support)

@..., please let us know if this feature is in the road map for this year. 

Thanks.

View comment · Posted Jan 05, 2023 · WhatsApp Connector

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