Guillermo
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Total activity31
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Last activity
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Member since
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Followed by1 user
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Activity overview
Latest activity by Guillermo-
Guillermo commented,
Hello Prakruti Hindia, Any news on the roadmap for WhatsApp SLAs? Regards.
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Guillermo commented,
Hello Gorka Cardona-Lauridsen and rest of the Product Management team, Please let me know if federated search is now available for the articles/content that Answer Bot recommends. Curious also abou...
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Guillermo commented,
Hello Prakruti Hindia, Any updates on SLA policies for WhatsApp? Thanks.
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Guillermo commented,
+1 This is a useful feature to make agents more productive.
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Guillermo created a post,
Further Filtering Options
Hello, It would be nice to be able to filter in a view in the same manner it is done in the search section. Also, the links that can be retrieved in the search section could be saved in the Zendesk...
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Guillermo commented,
Hello, Through our App you can tag tickets as per their attachment extension (ri_application/pdf, ri_application/docx, ri_application/jpg, etc.): https://www.zendesk.com/apps/support/respira-tag-fi...
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Guillermo commented,
Hello CJ Johnson, Consider using our Respira Tag Files app to tag the file according to its extension and as of it see if you can route it to Slack via triggers using tags as a condition (I do not ...
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Guillermo commented,
Hello Prakruti Hindia, Essentially, we are looking forward to applying the First Reply Time and Next Reply Time to WhatsApp messages. Regards.
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Guillermo created a post,
WhatsApp SLAs
PlannedHello, It would be great if SLAs would work for the WhatsApp channel for instances on the Agent Workspace. From our side, when there is a conversation in WhatsApp, we reply to it, and the end user ...
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Guillermo commented,
Hello Simon, As a complement to your useful contribution, through our App you can tag tickets as per their attachment extension (ri_application/pdf, ri_application/docx, ri_application/jpg, etc.): ...