Guillermo

CX Lead and Certified Admin at Respira Internet, a Zendesk-specialised partner for Suite, Sell and Sunshine Conversations

Total activity

45
Last activity

August 01, 2022 09:20
Member since

April 15, 2021 14:27
Following

0 users
Followed by

1 user
Votes

1
Subscriptions

21

Activity overview

Latest activity by Guillermo

Guillermo commented, August 01, 2022 09:20
Hello, any updates on being able to get mentions as tickets in Zendesk as Vincent Baudron mentioned last year? Thanks
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- Guillermo
- Created August 01, 2022 09:20
- 2 votes
Guillermo commented, July 12, 2022 09:42
Hello, when do you expect macros to be available within the side conversations themselves? Thanks
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- Guillermo
- Created July 12, 2022 09:42
- 0 votes
Guillermo commented, July 01, 2022 11:02
Hello, please let us know if there is any update on this. Thanks
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- Guillermo
- Created July 01, 2022 11:02
- 1 vote
Guillermo commented, June 28, 2022 09:57
Hello, I agree with Benjamin. Please let us know if this is in the road map. Thanks.
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- Guillermo
- Created June 28, 2022 09:57
- 0 votes
Guillermo commented, June 28, 2022 08:08
Hello, I am unable to see the request list section within settings when customizing a Copenhagen theme. Please let me know when you expect this option to be rolled out to all the environments. Than...
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- Guillermo
- Created June 28, 2022 08:08
- 0 votes
Guillermo commented, June 06, 2022 10:58
Hello, please let us know if this feature is in the roadmap.
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- Guillermo
- Created June 06, 2022 10:58
- 0 votes
Guillermo commented, April 27, 2022 07:45
Hello Prakruti Hindia, Any news on the roadmap for WhatsApp SLAs? Regards.
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- Guillermo
- Created April 27, 2022 07:45
- 0 votes
Guillermo commented, April 21, 2022 12:50
Hello Gorka Cardona-Lauridsen and rest of the Product Management team, Please let me know if federated search is now available for the articles/content that Answer Bot recommends. Curious also abou...
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- Guillermo
- Created April 21, 2022 12:50
- 1 vote
Guillermo commented, December 17, 2021 18:35
Hello Prakruti Hindia, Any updates on SLA policies for WhatsApp? Thanks.
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- Guillermo
- Created December 17, 2021 18:35
- 1 vote
Guillermo commented, December 17, 2021 16:54
+1 This is a useful feature to make agents more productive.
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- Guillermo
- Created December 17, 2021 16:54
- 3 votes