Guillermo

CX Lead and Certified Admin at Respira Internet, a Zendesk-specialised partner for Suite, Sell and Sunshine Conversations

Total activity

40
Last activity

July 01, 2022 11:02
Member since

April 15, 2021 14:27
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1 user
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19

Comments

Recent activity by Guillermo

Hello, please let us know if there is any update on this. Thanks
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- Guillermo
- Created July 01, 2022 11:02
- 1 vote
Hello, I agree with Benjamin. Please let us know if this is in the road map. Thanks.
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- Guillermo
- Created June 28, 2022 09:57
- 0 votes
Hello, I am unable to see the request list section within settings when customizing a Copenhagen theme. Please let me know when you expect this option to be rolled out to all the environments. Than...
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- Guillermo
- Created June 28, 2022 08:08
- 0 votes
Hello, please let us know if this feature is in the roadmap.
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- Guillermo
- Created June 06, 2022 10:58
- 0 votes
Hello Prakruti Hindia, Any news on the roadmap for WhatsApp SLAs? Regards.
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- Guillermo
- Created April 27, 2022 07:45
- 0 votes
Hello Gorka Cardona-Lauridsen and rest of the Product Management team, Please let me know if federated search is now available for the articles/content that Answer Bot recommends. Curious also abou...
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- Guillermo
- Created April 21, 2022 12:50
- 0 votes
Hello Prakruti Hindia, Any updates on SLA policies for WhatsApp? Thanks.
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- Guillermo
- Created December 17, 2021 18:35
- 1 vote
+1 This is a useful feature to make agents more productive.
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- Guillermo
- Created December 17, 2021 16:54
- 3 votes
Hello, Through our App you can tag tickets as per their attachment extension (ri_application/pdf, ri_application/docx, ri_application/jpg, etc.): https://www.zendesk.com/apps/support/respira-tag-fi...
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- Guillermo
- Created October 15, 2021 08:19
- 0 votes
Hello CJ Johnson, Consider using our Respira Tag Files app to tag the file according to its extension and as of it see if you can route it to Slack via triggers using tags as a condition (I do not ...
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- Guillermo
- Created October 07, 2021 16:16
- 0 votes