WhatsApp Connector

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

Preethi Thutika, please let us know if this feature is in the road map for this year.  Thanks.

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• WhatsApp Connector
• Created January 05, 2023 11:27
• 0 votes

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can views be refreshed automatically?

Hello, is this feature expected for the roadmap?

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• WhatsApp Connector
• Created September 29, 2022 16:23
• 0 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding and configuring Instagram Direct

Hello, any updates on being able to get mentions as tickets in Zendesk as Amandine mentioned last year? Thanks

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• WhatsApp Connector
• Created August 01, 2022 09:20
• 3 votes

1. Agent guide
2. Ticket automation and collaboration
3. Using macros to start side conversations

Hello, when do you expect macros to be available within the side conversations themselves? Thanks

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• WhatsApp Connector
• Created July 12, 2022 09:42
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

Hello, please let us know if there is any update on this. Thanks

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• WhatsApp Connector
• Created July 01, 2022 11:02
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Macros available in side conversations

Hello, I agree with Benjamin. Please let us know if this is in the road map.  Thanks. 

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• WhatsApp Connector
• Created June 28, 2022 09:57
• 0 votes

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Hello, I am unable to see the request list section within settings when customizing a Copenhagen theme. Please let me know when you expect this option to be rolled out to all the environments. Than...

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• WhatsApp Connector
• Created June 28, 2022 08:08
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

Hello, please let us know if this feature is in the roadmap.

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• WhatsApp Connector
• Created June 06, 2022 10:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. WhatsApp SLAs

Hello Prakruti Hindia, Any news on the roadmap for WhatsApp SLAs? Regards.

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• WhatsApp Connector
• Created April 27, 2022 07:45
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Zendesk Federated Search

Hello Gorka Cardona-Lauridsen and rest of the Product Management team, Please let me know if federated search is now available for the articles/content that Answer Bot recommends. Curious also abou...

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• WhatsApp Connector
• Created April 21, 2022 12:50
• 1 vote