WhatsApp Connector
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Recent activity by WhatsApp Connector-
How to use Triggers, Macros and Automation to automatically have WhatsApp notifications sent to clients?
WhatsApp can be a powerful tool for any organization to stay in touch with their clients. However, many Zendesk users wish to be more proactive. As is, it is not possible to use Triggers, Macros an...
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How to send mass WhatsApp messages campaigns to a customer list?
WhatsApp can be a powerful tool for any organization to stay in touch with their clients. However, many Zendesk users wish to be more proactive. As is, Facebook does not allow companies to send out...
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How to send WhatsApp messages past Facebook’s 24 hour limit and how to start new WhatsApp conversations?
WhatsApp can be a powerful tool for any organization to stay in touch with their clients. However, many Zendesk users wish to be more proactive. As is, Facebook does not allow companies to respond ...
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Further Filtering Options
Hello, It would be nice to be able to filter in a view in the same manner it is done in the search section. Also, the links that can be retrieved in the search section could be saved in the Zendesk...
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WhatsApp SLAs
PlannedHello, It would be great if SLAs would work for the WhatsApp channel for instances on the Agent Workspace. From our side, when there is a conversation in WhatsApp, we reply to it, and the end user ...
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Deal Creation - Different Stage to the Initial One as a Default
AnsweredHello, A company might have detected that it is more suitable for them to set as the default stage when a deal is created a different one to the initial one (for example, qualification instead of p...
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Tasks - Can they be always created at the same time of the day?
Hello, Is it possible to set a fix time of the day (for example 8am) when Zendesk Sell users create tasks? Since sales reps have a lot of appointments, this feature can help them saving time when c...