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Salim Dakkak

Joined Apr 15, 2021

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Last activity Oct 16, 2021

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Latest activity by Salim Dakkak

Salim Dakkak created a post,

Post Q&A - Users, groups, and organizations

Hi, when a user sends us an email directly (to our external email) regarding an issue and we want to forward it to the Zendesk email so it goes into the queue, it sets us as the requester of the ticket. I know that this is because we are the ones forwarding the email to the helpdesk email but is there a way to make it so that it sets the end user as the ticket requester?

Posted Mar 07, 2021 · Salim Dakkak

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