Kalle Windefalk
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Total activity204
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Last activity
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Activity overview
Latest activity by Kalle Windefalk-
Kalle Windefalk created a post,
@mention function in Zendesk Guide articles
Feature Request Summary: Guide articles should have the mention function (@...) Description/Use Cases: When refering to specific people in articles (such as system administrators, Subject Matte...
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Kalle Windefalk commented,
It would be great if I could create a child ticket and assign it to an agent directly from the macro. Now it's only possible to assign to a group so we have to enter the assignee manually
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Kalle Windefalk created a post,
Feature Request: Comparing edited article with the previous version side by side
Today I need to open the previous version of an article that has been applied for review. It would be great to have two artcles displayed side by side. The one that was applied for review and the ...
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Kalle Windefalk commented,
Thanks David Gillespie So it's up to Softserve if they want to provide EU customers with the intergration hosted on EU servers?
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Kalle Windefalk commented,
Hi David GillespieWe use the Data Center Location add-on (EU). Does this integration support this?
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Kalle Windefalk commented,
Is there any update on the limitation: No support for the Data Center Location add-on: Data residency for non-US and EU customers will be available in the future.
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Kalle Windefalk commented,
The agent status is still "online" in Talk when the agent is in a chat session. The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also n...
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Kalle Windefalk commented,
The agent status is still "online" in Talk when the agent is in a chat session. The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also n...
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Kalle Windefalk commented,
I totally agrees with Oskar
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Kalle Windefalk commented,
Nicole Saunders "...This continues to be planned for development later this year. No new updates at this point in time" Is that statement still valid?