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J.S. Catier - OFFICERS

Founder and manager of OFFICERS. IT services provider and Advanced Zendesk Partner based in Paris, France. Find out more >> officers.fr

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Latest activity by J.S. Catier - OFFICERS
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    J.S. Catier - OFFICERS created a post,

    Embedded forms to create tickets

    I thought this feedback would have been posted years ago, but it looks like it did not. It's one of the things I think Zendesk miss the most, and that many of our clients (as Zendesk partner) would...

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    J.S. Catier - OFFICERS commented,

    Marie Laurenza is that enough for your team to consider it ? Second most upvoted feedback on the Community.

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    J.S. Catier - OFFICERS created a post,

    Bulk update contacts

    This is the one feature I cannot understand why it is missing. You create your smartlist, you can pick (or unpick) some contacts in it, and you want to update one of your custom fields (e.g. date o...

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    J.S. Catier - OFFICERS created a post,

    Custom admin rights

    Zendesk Sell is good on users rights, when it's regarding Contacts or Deals management. When looking at "admin" rights, no option anymore. Here are a list of things that require to be an admin, whi...

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    J.S. Catier - OFFICERS commented,

    Does anyone knows if there is a time limit to the tag autofill feature ? It looks like tags that have not been used for a while are not suggested anymore. Is that normal ?

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    J.S. Catier - OFFICERS commented,

    I still do not understand why there is no data sync between Support and Sell contacts databases. The Salesforce integration with Support is a clear example, developed by Zendesk, of how it should w...

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    J.S. Catier - OFFICERS commented,

    That's insane that groups cannot be edited or deleted. One typo and you can confuse all your users. Again, that's insane (and, frankly, not acceptable).

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    J.S. Catier - OFFICERS created a post,

    Having a phone number in each European country

    Hello everyone, I have several clients that are based in one country (e.g. France or Italy) but sell all over Europe, directly or through a network of resellers. They'd like to offer Customer Servi...

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    J.S. Catier - OFFICERS commented,

    Along with the (missing) ability to define a default dashboard for all/some users, this is a very important need for all kind of clients to pre-set the environment of their team.  Therefore having ...

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    J.S. Catier - OFFICERS commented,

    Hi @...I think you are talking of a custom field in Zendesk Support (where you have a decimal format).I'm talking of a custom field in Zendesk Sell. (where you don't)