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J.S. Catier - OFFICERS

Founder and manager of OFFICERS. IT services provider and Advanced Zendesk Partner based in Paris, France. Find out more >> officers.fr

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Activity overview

Latest activity by J.S. Catier - OFFICERS
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    J.S. Catier - OFFICERS commented,

    Does anyone knows if there is a time limit to the tag autofill feature ? It looks like tags that have not been used for a while are not suggested anymore. Is that normal ?

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    J.S. Catier - OFFICERS commented,

    I still do not understand why there is no data sync between Support and Sell contacts databases. The Salesforce integration with Support is a clear example, developed by Zendesk, of how it should w...

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    J.S. Catier - OFFICERS commented,

    That's insane that groups cannot be edited or deleted. One typo and you can confuse all your users. Again, that's insane (and, frankly, not acceptable).

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    J.S. Catier - OFFICERS created a post,

    Having a phone number in each European country

    Hello everyone, I have several clients that are based in one country (e.g. France or Italy) but sell all over Europe, directly or through a network of resellers. They'd like to offer Customer Servi...

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    J.S. Catier - OFFICERS commented,

    Along with the (missing) ability to define a default dashboard for all/some users, this is a very important need for all kind of clients to pre-set the environment of their team.  Therefore having ...

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    J.S. Catier - OFFICERS commented,

    Hi @...I think you are talking of a custom field in Zendesk Support (where you have a decimal format).I'm talking of a custom field in Zendesk Sell. (where you don't)

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    J.S. Catier - OFFICERS commented,

    I second that.Having an API endpoint to upload documents attached to Contacts or Deals is a must-have.

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    J.S. Catier - OFFICERS commented,

    I agree this is a huge limitation, not being able to define default dashboards for users or teams.That would be a great tool for user adoption, as an attractive dashboard requires some thinking and...

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    J.S. Catier - OFFICERS created a post,

    Better sales goals

    Would love to see new possibilities to define sales goals : - team vs. individual goals - split by pipeline (how can this not be in place yet ?) - choice of frequency : monthly, quaterly, yearly - ...

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    J.S. Catier - OFFICERS created a post,

    Dynamic filtering on date

    Today, when you want to filter on a date field, you can either pick the dates manually, or choose "dynamically" : next month, previous quarter, etc. What is missing is a dynamic set like this : las...