
J.S. Catier - OFFICERS
Founder and manager of OFFICERS. IT services provider and Advanced Zendesk Partner based in Paris, France. Find out more >> officers.fr
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Total activity52
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Last activity
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Votes21
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Activity overview
Latest activity by J.S. Catier - OFFICERS-
J.S. Catier - OFFICERS commented,
I still do not understand why there is no data sync between Support and Sell contacts databases. The Salesforce integration with Support is a clear example, developed by Zendesk, of how it should w...
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J.S. Catier - OFFICERS commented,
That's insane that groups cannot be edited or deleted. One typo and you can confuse all your users. Again, that's insane (and, frankly, not acceptable).
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J.S. Catier - OFFICERS created a post,
Having a phone number in each European country
Hello everyone, I have several clients that are based in one country (e.g. France or Italy) but sell all over Europe, directly or through a network of resellers. They'd like to offer Customer Servi...
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J.S. Catier - OFFICERS commented,
Along with the (missing) ability to define a default dashboard for all/some users, this is a very important need for all kind of clients to pre-set the environment of their team. Therefore having ...
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J.S. Catier - OFFICERS commented,
Hi @...I think you are talking of a custom field in Zendesk Support (where you have a decimal format).I'm talking of a custom field in Zendesk Sell. (where you don't)
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J.S. Catier - OFFICERS commented,
I second that.Having an API endpoint to upload documents attached to Contacts or Deals is a must-have.
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J.S. Catier - OFFICERS commented,
I agree this is a huge limitation, not being able to define default dashboards for users or teams.That would be a great tool for user adoption, as an attractive dashboard requires some thinking and...
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J.S. Catier - OFFICERS created a post,
Better sales goals
Would love to see new possibilities to define sales goals : - team vs. individual goals - split by pipeline (how can this not be in place yet ?) - choice of frequency : monthly, quaterly, yearly - ...
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J.S. Catier - OFFICERS created a post,
Dynamic filtering on date
Today, when you want to filter on a date field, you can either pick the dates manually, or choose "dynamically" : next month, previous quarter, etc. What is missing is a dynamic set like this : las...
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J.S. Catier - OFFICERS commented,
One other use case : filtering deals or persons based on the mother companies (not the companies they are attached to).