Jean-Sébastien Catier

Founder and manager of OFFICERS. IT services provider and Advanced Zendesk Partner based in Paris, France. Find out more >> officers.fr

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Recent activity by Jean-Sébastien Catier Recent activity Votes
  • Embedded forms to create tickets

    I thought this feedback would have been posted years ago, but it looks like it did not. It's one of the things I think Zendesk miss the most, and that many of our clients (as Zendesk partner) would...

  • Bulk update contacts

    This is the one feature I cannot understand why it is missing. You create your smartlist, you can pick (or unpick) some contacts in it, and you want to update one of your custom fields (e.g. date o...

  • Custom admin rights

    Zendesk Sell is good on users rights, when it's regarding Contacts or Deals management. When looking at "admin" rights, no option anymore. Here are a list of things that require to be an admin, whi...

  • Having a phone number in each European country

    Hello everyone, I have several clients that are based in one country (e.g. France or Italy) but sell all over Europe, directly or through a network of resellers. They'd like to offer Customer Servi...

  • Better sales goals

    Would love to see new possibilities to define sales goals : - team vs. individual goals - split by pipeline (how can this not be in place yet ?) - choice of frequency : monthly, quaterly, yearly - ...

  • Dynamic filtering on date

    Today, when you want to filter on a date field, you can either pick the dates manually, or choose "dynamically" : next month, previous quarter, etc. What is missing is a dynamic set like this : las...

  • Default and multiple currency by pipeline

    One can set only one default currency.Being able, either to have multiple default currencies, or assign a currency to a pipeline, would be useful for international uses.   Also, choosing the curren...

  • Custom fields - decimal value

    When defining custom fields, numeric values can be stored, but only integers, no decimal values. That's a shame.

  • API - define secondary contacts on a deal

    On the Sell REST API, regarding Deals, one can define a primary contact, but not any secondary ones.  This can only be done manually, while it may be useful in numerous cases. (recording the mother...