Jean-Sébastien Catier
Founder and manager of OFFICERS. IT services provider and Advanced Zendesk Partner based in Paris, France. Find out more >> officers.fr
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Total activity72
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Last activity
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Member since
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Following0 users
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Votes27
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Subscriptions25
Activity overview
Latest activity by Jean-Sébastien Catier-
Jean-Sébastien Catier commented,
Any ideas on how we could track the closed rate for deals, as we can see it in the old Sell reports ? Not only the number of deals, but the % of deals won (from each stage of the pipeline, ideally).
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Jean-Sébastien Catier created a post,
Embedded forms to create tickets
I thought this feedback would have been posted years ago, but it looks like it did not. It's one of the things I think Zendesk miss the most, and that many of our clients (as Zendesk partner) would...
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Jean-Sébastien Catier commented,
Marie Laurenza is that enough for your team to consider it ? Second most upvoted feedback on the Community.
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Jean-Sébastien Catier created a post,
Bulk update contacts
This is the one feature I cannot understand why it is missing. You create your smartlist, you can pick (or unpick) some contacts in it, and you want to update one of your custom fields (e.g. date o...
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Jean-Sébastien Catier created a post,
Custom admin rights
Zendesk Sell is good on users rights, when it's regarding Contacts or Deals management. When looking at "admin" rights, no option anymore. Here are a list of things that require to be an admin, whi...
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Jean-Sébastien Catier commented,
Does anyone knows if there is a time limit to the tag autofill feature ? It looks like tags that have not been used for a while are not suggested anymore. Is that normal ?
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Jean-Sébastien Catier commented,
I still do not understand why there is no data sync between Support and Sell contacts databases. The Salesforce integration with Support is a clear example, developed by Zendesk, of how it should w...
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Jean-Sébastien Catier commented,
That's insane that groups cannot be edited or deleted. One typo and you can confuse all your users. Again, that's insane (and, frankly, not acceptable).
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Jean-Sébastien Catier created a post,
Having a phone number in each European country
Hello everyone, I have several clients that are based in one country (e.g. France or Italy) but sell all over Europe, directly or through a network of resellers. They'd like to offer Customer Servi...
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Jean-Sébastien Catier commented,
Along with the (missing) ability to define a default dashboard for all/some users, this is a very important need for all kind of clients to pre-set the environment of their team. Therefore having ...