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Shailja
Joined Apr 15, 2021
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Last activity Feb 16, 2023
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Latest activity by Shailja
Shailja commented,
Thank you, Cory Brown
But i have complete source code. Can I put the complete code under the dynamic content placeholder and then use that code to replace CSAT.
I added a screenshot of how I added code. Please correct me if I'm doing anything wrong.
View comment · Posted May 20, 2021 · Shailja
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Shailja commented,
Hi Cory Brown
Thank you for your help.
I have added the same as you suggested but do I need to create automation or trigger settings for the same.
View comment · Posted May 20, 2021 · Shailja
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Shailja commented,
Hi Everyone,
I need urgent help with CSAT.
I have my own code of CSAT and I would like to implement that code to use my CSAT. I'm unable to find any option where I can put code and implement it. I put out code in the automation email body but getting error like "it should be less than 8192 bytes". I shorten my code but still getting the same error.
I asked multiple times to zendesk team about where I should put this code and how, If I'm doing something wrong, please point me in the right direction so that I can save my time.
You guys are proving an opportunity to customise CSAT but this way we can't implement anything.
If anyone can help me with this, will highlight appreciated it.
View comment · Posted May 20, 2021 · Shailja
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