Daphne Camilleri

Hello,

It would be a great functionality if when internal notes are updated on the child ticket, this is reflected in the side conversation parent ticket as well. 

Otherwise, there might be communication which is lost.

Thanks

Hi Prakrutl,

We have followed the above steps, however it is still not working for us. We only get notifications for chats coming in from the web widget, not from social messaging.
I'm not sure if we're missing something?

Hi Prakruti,

Thanks for your comment.

Is this only for chat, or does it apply to Social Messaging chats as well?

Thanks

I think it would be really useful to have a sound notification when a new chat comes in the agent workspace from social messaging.

Similar to what happens when chats from the web widget come in.

This would help to make sure that not chats are missed.

Thanks

I think it would be a good feature to be able to access the Agent Workspace from a mobile app or environment. Similar to the Zendesk Support and Zendesk Chat apps, but for the AW.
Have tried to go around this by accessing the website from a mobile browser, however this is quite uncomfrotable and is incomparable to the experience from a PC browser. 

Would appreciate this.

Thanks