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Eckhard Doll
Joined Apr 15, 2021
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Last activity Feb 04, 2025
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Latest activity by Eckhard Doll
Eckhard Doll commented,
I agree with Stephanie Schober here. The only benefit for me is that the main conversation remains visible all the time.
I don't seem to have the option to open as a new tab here (MS Edge on macOS). That would help.
Also, being able to set the user information as the default would help. Too many clicks to go back to that view.
View comment · Posted Feb 04, 2025 · Eckhard Doll
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Eckhard Doll commented,
Nothing more to add than +1
It eats up the already cluttered space.
View comment · Posted Oct 28, 2024 · Eckhard Doll
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Eckhard Doll commented,
Yes, please change this again. We were just switched to Agent Workspace and having this one additional click on every ticket is an annoying drawback compared to the old solution.
View comment · Posted Oct 28, 2024 · Eckhard Doll
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Eckhard Doll commented,
Hello Alex, I don't disagree with the approach being more flexible. But would having both option be too much to ask for?
View comment · Posted Oct 21, 2024 · Eckhard Doll
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Eckhard Doll commented,
Why is it that there was a simple checkbox for “filter by: only suspended users” and now after the “upgrade” we have to use “is_suspended:true”? To feel like real admins and to have tools only we can operate?
Why not offer a checkbox again or have a column for that to sort the list accordingly?
View comment · Posted Oct 10, 2024 · Eckhard Doll
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Eckhard Doll commented,
I can only support the feature requests listed above. Especially, having the option to schedule greetings (beginning and end) would be very helpful.
View comment · Posted Aug 30, 2024 · Eckhard Doll
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Eckhard Doll commented,
I agree, just let us see the date. There is no reason to see the weekdays for the last week. Sometimes, we have to check the calendar to find the date.
View comment · Posted Aug 19, 2024 · Eckhard Doll
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Eckhard Doll commented,
A preference for this would be helpful indeed. While I can see the benefits, often it gets in the way of my workflow.
View comment · Posted Aug 06, 2024 · Eckhard Doll
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Eckhard Doll commented,
Hi Anunay Sinha,
Okay, I felt stupid for a moment this morning when I saw the schedules including the preview until I saw your comment. Thank you, that must have been the quickest feature request implementation I ever witnessed :-)
View comment · Posted Dec 14, 2023 · Eckhard Doll
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Eckhard Doll commented,
Hi there,
This is a very useful and much needed feature given that we have to keep a closer look at our available storage. So thank you for providing access to the beta.
Before first enabling this option, it would be helpful to see how many tickets will be deleted and how much space this will free up. This way, we can adjust the number of days before putting this into effect. Currently, it's just guessing, provided that I haven't missed that option.
View comment · Posted Dec 13, 2023 · Eckhard Doll
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