Eckhard Doll
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Total activity218
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Last activity
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Member since
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Following0 users
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Votes124
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Activity overview
Latest activity by Eckhard Doll-
Eckhard Doll commented,
I agree with Troy that the choice whether the 2FA needs to be made for every login or after those 30 days should be up to the admins.
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Eckhard Doll commented,
I am currently trying to find all tickets that include an attachment. has_attachments:true gives odd results. 83 tickets are found which is far too few but 1455 side conversations are listed. Are t...
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Eckhard Doll commented,
Hell froze over. Thank you!
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Eckhard Doll commented,
Sometimes, I wonder whether Zendesk support agents are happy with all the changes? Perhaps they don't have to use Zendesk themselves? ;-) Have there been any usability tests at all?
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Eckhard Doll commented,
We were migrated to the new agent workspace overnight and I reached out to support to complain via chat this morning. We were back on the old system within 15 minutes which was a pleasant surprise....
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Eckhard Doll commented,
Same here. If there is no progress with the Agent Workspace feature set within the next months, we will seriously consider moving away from Zendesk. Not an easy task and I guess Zendesk is aware of...
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Eckhard Doll commented,
Still waiting for our forced migration/downgrade. I complained to our account manager but I am not sure if that will help. I guess that the different time zones gave us one last day of normal opera...
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Eckhard Doll commented,
I agree with everything and cannot wrap my head around it that this was released as it is now and no one really seems to work on enhancing the general user experience. This alone is ridiculous: "- ...
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Eckhard Doll commented,
Sam, we are in the same situation, but Zendesk has already sent a notification that our support experience will be "upgraded" early March. So, they are forcing us to switch to this "experience"...
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Eckhard Doll commented,
I would be interested as well, as I received an email that "Zendesk is upgrading your support experience" in early March. From what I have seen and read, it will be a downgrade, which is the first ...