Sam Johnson
I'm a Zendesk product owner at Achievement First, a set of high-performing charter schools across NYC, Connecticut, and Rhode Island. Our organization has used Zendesk Enterprise since 2015, primarily including Support, Guide, and Explore.
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Total activity19
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Last activity
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Activity overview
Latest activity by Sam Johnson-
Sam Johnson commented,
We would love to be able to spawn multiple child tickets in one go if possible. Most applicable use-case for us is: Manager submits ticket to Finance that their direct report is leaving the organiz...
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Sam Johnson created a post,
Date Range Calculation for School Years
I would like to create a metric that allows me to look at particular school years, rather than calendar years. For example, our fiscal school years run from July 1 to June 30, so the 21-22 school y...
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Sam Johnson created a post,
Automation tied to Out of Office app misfiring
My team recently re-installed the Out of Office app, and trained agents to check their "Agent Out?" box in their user profile so that new tickets cannot be assigned to them. We also have automation...
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Sam Johnson commented,
Agree with Randy Little here, our team started using LovelyViews a couple years back, it's a super cheap app and does most everything the folks here have been asking for. Would love for Zendesk to ...
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Sam Johnson created a post,
Notification of Suspended User
Hi team! Our organization is interested in a way to notify agents within a ticket if the requester has become suspended during the lifespan of that ticket. For context, our team uses Okta to import...
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Sam Johnson commented,
Hey team, Is there currently a way to enable content blocks for all articles? Making more use of them but getting frustrated having to enable it each and every time.
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Sam Johnson commented,
Hi everyone! I'm Sam Johnson, an Associate Director of Systems & IT Support at Achievement First, a collection of high-performing charter schools in New York City, Connecticut, and Rhode Island. I'...
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Sam Johnson created a post,
Zendesk Education Customer Meetup?
AnsweredHi all, I am the system and business owner of Zendesk for Achievement First Charter Schools, ~40 high-performing charter schools in New York, Connecticut, and Rhode Island. We use Support, Guide, a...