Sam Johnson
I'm a Zendesk product owner at Achievement First, a set of high-performing charter schools across NYC, Connecticut, and Rhode Island. Our organization has used Zendesk Enterprise since 2015, primarily including Support, Guide, and Explore.
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Recent activity by Sam Johnson-
Date Range Calculation for School Years
I would like to create a metric that allows me to look at particular school years, rather than calendar years. For example, our fiscal school years run from July 1 to June 30, so the 21-22 school y...
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Automation tied to Out of Office app misfiring
My team recently re-installed the Out of Office app, and trained agents to check their "Agent Out?" box in their user profile so that new tickets cannot be assigned to them. We also have automation...
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Notification of Suspended User
Hi team! Our organization is interested in a way to notify agents within a ticket if the requester has become suspended during the lifespan of that ticket. For context, our team uses Okta to import...
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Zendesk Education Customer Meetup?
AnsweredHi all, I am the system and business owner of Zendesk for Achievement First Charter Schools, ~40 high-performing charter schools in New York, Connecticut, and Rhode Island. We use Support, Guide, a...