Avatar

Mark Ferrer

  • Total activity
    2
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    1

Activity overview

Latest activity by Mark Ferrer
  • Avatar

    Mark Ferrer created a post,

    SLA calculations versus messaging

    SLA times are calculated using customer comments and public replies .  e.g....... Next reply time is the time between the oldest unanswered customer comment and the next public comment from an ag...