Samantha Chen

Hi,

I'm trying to sort a table based first on Column C and then on Column B. How would I go about trying to do this? I'm only able to sort by one column at a time. 

Thanks!

Hi Hillary,

I think I did! Would you mind checking for me that this is the right string? Thank you!

Hi Hillary,

Thank you, this is really helpful! If my company uses 2 email domains, then how could I include both in this string manipulation? I tried to add "OR" but the attribute didn't return the data I wanted. 

For context, we use 2 different email domains, and I would like to group those numbers together. And then everything else would be "other email."

Thanks again for your help. 

Hi Hillary,

As I'm not too familiar with string manipulation, how would I go about creating this custom attribute? It should be pretty simple: I just want the count of tickets coming in from company emails and everything else.

Thank you!

I'd like to build a query that reports how many tickets are created by people who use a company email and those who do not. 

My company fields requests from employees who do not have company emails. Tickets are submitted via their personal emails, and I was hoping to be able to see how many of those tickets come in. Is there a way to do this? 

 

Thanks!

I've tried using Ticket Subject with the word cloud, but the subject has to be the exact same as another one to be counted together. That's not a true word cloud, as it should be able to pick the most common single words out of all the ticket subjects. 

Are there plans to expand this to Ticket Body? I'm trying to generate a word cloud for each team so they can see the most commonly used words in their tickets. Tags and Subjects don't suffice. 

Thanks!

Hi Ricardo,

I've tried using Ticket Subject here, but the subject has to be the exact same as another one to be counted together. That's not a true word cloud, as it should be able to pick the most common single words out of all the ticket subjects. 

Are there plans to expand this to Ticket Body? I'm trying to generate a word cloud for each team so they can see the most commonly used words in their tickets. Tags and Subjects don't suffice. 

Thanks!

Samantha