Brian McGinley
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Total activity27
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Last activity
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Activity overview
Latest activity by Brian McGinley-
Brian McGinley created a post,
@ mention agent Groups
We have tickets where we would like to ask a question of a programming group or Tech Services group where we would currently have to either pass ownership of the ticket to that group and lose it ...
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Brian McGinley commented,
Can you @ mention a group?
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Brian McGinley commented,
We are trying to implement a new ticket form and have ordered new custom fields for the new print. When you read through them on the ticket creation screen they are in order and make sense. After t...
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Brian McGinley commented,
This is very frustrating... We had been on the Legacy Support Suite Professional and we were just upgraded to the Zendesk Suite Professional this month. Link sharing functionality was removed from ...
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Brian McGinley commented,
Hi Everyone, We would love to have Organization Field an available target on a trigger as well. We have end users who belong to multiple organizations that are mainly email only users. I would li...
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Brian McGinley commented,
David, Thank you! Purchased it.
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Brian McGinley commented,
I know there seems to be movement on this feature as recently as last year, but it is so disheartening that this feature request is over 9 years old and still hasn't come to light. My only fear is ...