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Krista Shaver
Joined Apr 15, 2021
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Last activity Aug 02, 2022
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Latest activity by Krista Shaver
Krista Shaver commented,
I'm curious how others handle sending surveys out for unresolved bugs that may never get fixed. We don't want to keep bug tickets on hold while we wait for a fix that may never come, but to the customer, receiving a satisfaction survey for a bug ticket almost always results in 'bad'.
View comment · Posted Aug 02, 2022 · Krista Shaver
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Krista Shaver commented,
I keep getting an error when trying to pull data using the standard formulas above.
Here is the copied formula - syntax error doesn't allow me to save.
deleting the second ) allows me to save but the calculation doesn't work. It gives me the error.
View comment · Posted May 25, 2021 · Krista Shaver
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Krista Shaver commented,
I have automations set up to automatically solve tickets with information about the ticket topic in some instances... I can see that the automation solved the ticket, but how can I see the ticket? I'm curious if the automation is solving the correct tickets. The ticket is not in the Solved view or Recently Updated.
View comment · Posted Apr 19, 2021 · Krista Shaver
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Krista Shaver created a post,
I'm wondering how other organizations manage feature requests vs. bugs in their ticketing system. Currently we put both on hold, but we don't always work on all feature requests and we're having a hard time managing 2-3 years worth of outdated requests that we may or may not ever do. Our customers like having the insight into their ticket status through 'my activity' however when we close out an old ticket and it is marked as 'solved' they believe it's either been done or want the ticket to remain on hold... Is there a way to change solved to another term? Curious what others are doing! Thanks!
Posted Mar 01, 2021 · Krista Shaver
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Krista Shaver commented,
Will you be narrowing the export down to the article at any point? I don't want the entire section for every export, it would be great to be able to pick and choose articles for an export.
View comment · Posted Aug 26, 2019 · Krista Shaver
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