Krista Shaver
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Last activity
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Activity overview
Latest activity by Krista Shaver-
Krista Shaver commented,
I'm curious how others handle sending surveys out for unresolved bugs that may never get fixed. We don't want to keep bug tickets on hold while we wait for a fix that may never come, but to the cus...
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Krista Shaver commented,
I keep getting an error when trying to pull data using the standard formulas above. Here is the copied formula - syntax error doesn't allow me to save. deleting the second ) allows me to save but...
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Krista Shaver commented,
I have automations set up to automatically solve tickets with information about the ticket topic in some instances... I can see that the automation solved the ticket, but how can I see the ticket? ...
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Krista Shaver created a post,
End Users 'My Activity' View
AnsweredI'm wondering how other organizations manage feature requests vs. bugs in their ticketing system. Currently we put both on hold, but we don't always work on all feature requests and we're having a ...
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Krista Shaver commented,
Will you be narrowing the export down to the article at any point? I don't want the entire section for every export, it would be great to be able to pick and choose articles for an export.