Liam Kelly
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Total activity17
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Liam Kelly-
Liam Kelly commented,
No. This is not alright. Why did this just start happening? We have not requested any captcha be added to OUR site. We do not use a proxy. This will upset our customers, Slowing them down from get...
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Liam Kelly commented,
Chiming in, as this is one of the most basic ways of filtering messages. The fact this has been a request since 2017 with no action from Zendesk is disappointing as always.
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Liam Kelly commented,
Jenny, You guys need to be up front about the lack of whisper or not mention it in your publication. https://www.zendesk.com/blog/call-listening/This page boldly mentions whisper but does not menti...
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Liam Kelly commented,
Can I invoice Zendesk for having to manually change my outgoing message on Sunday? This is basic phone system functionality.
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Liam Kelly created a post,
Feature Request - Disable receiving chats when on a support phone call
AnsweredWe have our agents doing double duty, answering both chats and phone calls. We would like a way that would make an agent unavailable for chats when on an active call.
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Liam Kelly created a post,
Limit agents ability to listen to recordings
AnsweredI saw some closed comments about this, Where do we stand on more granular permissions for listening to call recordings? It would be far better if only admins and maybe team leaders have this access.
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Liam Kelly commented,
Still no updates?