Liam Kelly

1. Guide
2. ...
3. Managing your knowledge base
4. Users are prompted for CAPTCHA when using my help center

No. This is not alright. Why did this just start happening? We have not requested any captcha be added to OUR site.  We do not use a proxy. This will upset our customers, Slowing them down from get...

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• Liam Kelly
• Edited August 11, 2022 13:43
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

Chiming in, as this is one of the most basic ways of filtering messages.  The fact this has been a request since 2017 with no action from Zendesk is disappointing as always.

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• Liam Kelly
• Created April 11, 2022 14:10
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Coach agents while on a call

Jenny, You guys need to be up front about the lack of whisper or not mention it in your publication. https://www.zendesk.com/blog/call-listening/This page boldly mentions whisper but does not menti...

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• Liam Kelly
• Created February 24, 2022 21:10
• 3 votes

1. Community
2. Feedback - Voice (Talk)
3. [Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail

Can I invoice Zendesk for having to manually change my outgoing message on Sunday? This is basic phone system functionality. 

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• Liam Kelly
• Created May 28, 2021 19:37
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

Still no updates?

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• Liam Kelly
• Created November 20, 2020 13:52
• 0 votes