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Andreas Ramstad

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Andreas Ramstad

Andreas Ramstad created a post,

Post Feedback - Reporting and analytics (Explore)

In order to get around the limits in Explore we need to export data for analysis in other BI tools. This is hard to do when IDs are not present in all dataset types.

Example: In Knowledge Capture dataset Author ID is not present, only author name so we can't easily relate an "Employee dimension" to an author.

Posted Apr 29, 2021 · Andreas Ramstad

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Andreas Ramstad created a post,

Post Feedback - Reporting and analytics (Explore)

In KCS searching is a particularly important technique that we want to measure as an activity. Please add "search" as a Knowledge Capture event to the dataset.

Posted Feb 26, 2021 · Andreas Ramstad

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Andreas Ramstad created a post,

Post Feedback - Help Center (Guide)

When using the KC app one should have the ability to search draft articles.

Articles that are in draft might still have tremendous value to others as they can use and contribute to work-in-progress items.

 

Posted Feb 22, 2021 · Andreas Ramstad

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Andreas Ramstad commented,

Community comment Feedback - Apps and integrations (Platform)

I request that this app is free for Enterprise customers

View comment · Posted Jul 02, 2020 · Andreas Ramstad

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Andreas Ramstad commented,

Community comment Feedback - Ticketing system (Support)

Yet another popular "x years later" thread that Zendesk ignores.

View comment · Posted May 06, 2020 · Andreas Ramstad

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Andreas Ramstad commented,

Community comment Feedback - Reporting and analytics (Explore)

It's amazing how much effort Zendesk puts into promoting self service and almost no effort into giving us almost no relevant analytics in Zendesk Explore. They are expecting you to use Google Analytics for that kind of stuff. 

View comment · Posted May 06, 2020 · Andreas Ramstad

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Andreas Ramstad commented,

Community comment Feedback - Help Center (Guide)

5 years later.. 

View comment · Posted Mar 17, 2020 · Andreas Ramstad

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Andreas Ramstad commented,

Community comment Feedback - Reporting and analytics (Explore)

What's the progress on this? We to are implementing KCS and not having all data available in Insights in Explore is very confusing.

View comment · Posted Jan 02, 2020 · Andreas Ramstad

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Andreas Ramstad commented,

Community comment Feedback - Help Center (Guide)

Hey Zendesk, are you listening? 

View comment · Posted Dec 03, 2019 · Andreas Ramstad

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