Amie Brennan
-
Total activity299
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes12
-
Subscriptions143
Activity overview
Latest activity by Amie Brennan-
Amie Brennan commented,
This is probably more of a question for the creators of the integration, not Zendesk. I'd check with them first as it's probably the app forcing that behaviour
-
Amie Brennan commented,
hey Ashwin Raju, Do you have an ETA on this? I really need this to work as the lookup field is basically useless in my testing if I can't surface it within a certain point in my form.
-
Amie Brennan created a post,
Feedback: Allow field to be used in ticket form conditionality
We def require the ability to use a lookup field in ticket form condionality. My use case here: I have a field Technician field which I want to populate on the form in the event the "initiate fiel...
-
Amie Brennan commented,
Thanks, everyone. As an update to this, I've found that if you link Facebook Messenger via the new messaging option in Zendesk, you can send attachments like normal in the DMs by just dragging and...
-
Amie Brennan commented,
Hey Raphaël Péguet Dave Dyson, The link in the last post is broken. Is it possible to get that fixed? Best, Amie
-
Amie Brennan commented,
Hey Sean Chuang, Would something like the above be on the roadmap at all or considered? :) Best, Amie
-
Amie Brennan created a post,
Zendesk IVR cross platform support - Point to Support or Sell Instance.
AnsweredWith customers beginning to utilize the Support & Sell instance together, it would be great if the talk capabilities across the 2 platforms were synced together. For example, utilizing a single nu...
-
Amie Brennan commented,
I totally agree with Estefani here. As a ZD Partner, I know there are plenty of ZD agents who rely on seeing "Zendesk" in the Tab name so they can distinguish working in Zendesk, compared to the re...
-
Amie Brennan commented,
Hey Teri Hines, You could use the standard organization feature to link all user profiles for one person under. This would then effectively group all tickets together under the org which are submit...
-
Amie Brennan created a post,
Dual Support & Sell Talk Business Verification
AnsweredI've just been through the process of obtaining a mobile number for our Support & Sell instances. It's terrible!! You have to repeat the same process on both platforms to submit for business verifi...