Amie Brennan
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Total activity214
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes4
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Subscriptions110
Activity overview
Latest activity by Amie Brennan-
Amie Brennan commented,
+1 for this. If departments are supposed to automatically route to their linked groups.... it should also work for offline messaging. The lack of this feature is causing issues for us. We're runni...
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Amie Brennan commented,
I will follow up to Rakel's feedback and say that as a ZD Partner, I often see customers who have done this because they were not aware of the system triggers true functions. I agree that: 1. havin...
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Amie Brennan commented,
This is great news. What we'd like to see next is the ability to create ticket fields that are linked to the fields on a profile. e.g a Phone number ticket field is created and added to a ticket f...
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Amie Brennan commented,
hey Karen Hynes Is there any update on when agent status reporting for talk will come out? I have some large customers using ZD who are DESPARATE to report on this. One of them runs 25+ numbers on...
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Amie Brennan created a post,
Bulk update ticket field settings
New Feature request for ticket fields: It would be great if we had the ability to be able to bulk update ticket field permissions from within the UI. Eg. I have a bunch of fields that I need to up...
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Amie Brennan commented,
Hey Jay, You're spot on here, you would just re-record a new version of the very first greeting which customers hear. It's hard to know which greeting in particular as we can't see your talk setup....
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Amie Brennan commented,
Hey Binh Du Check out this new EAP that ZD have released. It would help you with your agent routing for tickets. https://support.zendesk.com/hc/en-us/articles/4409149119514 Hope this helps. :)
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Amie Brennan commented,
Hey Lauren, There's no way to report on vote count currently. Check out this post here: https://support.zendesk.com/hc/en-us/community/posts/4409217351322-Positive-and-negative-vote-count Best, Amie
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Amie Brennan commented,
Hey John, When viewing a ticket, you can always click into the customers profile from the ticket to view their email address linked to the profile. The email address on the profile linked to the ti...
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Amie Brennan commented,
Hi Matthew, What you're looking to achieve here is not possible in Zendesk. By default, ZD logic is: Ticket fields live on a ticket form and that's it. When an email is received inside the ZD, it...