Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Total activity498
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Last activity
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Activity overview
Latest activity by Amie Brennan-
Amie Brennan commented,
hey Alina Wright This is amazing news, really looking forward to being able to get granular with ticket access across the account! As a Zendesk partner, I'd love to be able to partake in the EAP wh...
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Amie Brennan commented,
Hey Deke, I can highly recommend NiceReply! It integrates really nicely with Zendesk and also allows you to do ASAT - agent satisfaction, CSAT and NPS. It can also run across ZD tickets, normal em...
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Amie Brennan commented,
Most welcome. Glad I was able to help point you in the right direction from here. Happy reporting. :)
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Amie Brennan commented,
Hey JD, There are basic filters on the dashboard you can use. Short of that, you'd need to look at building a custom dashboard with reports and filters to achieve something that might be more dedi...
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Amie Brennan commented,
Hey JD, This already exists inside the default Zendesk Support dashboard in Explore. You'll just be looking for number of tickets created V solved on the Tickets tab inside this dashbaord. You ca...
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Amie Brennan commented,
Hey Vanessa, Great feature request. In the meantime if you are looking for something along these lines I highly recommend looking at utilising Salto.io. It does exactly what you're looking to achi...
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Amie Brennan commented,
Hey Raymond Could you copy and paste the metric from your screenshot here so we can help you troubleshoot it a little more quickly? I'll be happy to take a squizz in my own account for you and help...
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Amie Brennan commented,
hey Brighton, I checked my test account and this is what it looks like for me - screenshot below. I just wanted to check if the form details were perhaps posted as a second comment after the "A for...
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Amie Brennan commented,
Thanks for the updates, Caroline. Glad to hear light agent activity is included and the Account moves limitation is just an EAP limitation. :)
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Amie Brennan commented,
hey Wojciech Smajda, The signup form for the beta looks like it's created for an Account manager to submit the beta request on behalf of their customer as it's asking for "Client name, Client subdo...