Amie Brennan

1. Zendesk updates
2. Announcements
3. Announcing the "is not" operator for the trigger condition "Received at"

This is amazing! Such a time saver. I only hope Zendesk build in a few more long awaited gems like this. :)

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• Amie Brennan
• Created March 23, 2023 09:05
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. How do I show the DATE in tickets when a comment is made instead of the DAY?

Hey Sam Graves, Unfortunately, there is no way to display the date in full on a ticket like you're looking for in the instance when it's less than 7 days old. This is currently by design and there'...

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• Amie Brennan
• Created March 16, 2023 00:33
• 0 votes

1. Community
2. Zendesk SDKs
3. Submit a Request form from a mobile app

Hey Chuck Fitzpatrick First, you need to have the ticket form ready inside your Zendesk which customers will use to submit via.  Second, you'll need to look at utilising the Zendesk mobile SDK to a...

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• Amie Brennan
• Created March 16, 2023 00:31
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Show brands in suspended tickets

Great idea, however, this prob won't ever happen because the "emails" which show up in the suspended tickets view are technically not even tickets yet. They have no ticket ID associated with them a...

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• Amie Brennan
• Created March 08, 2023 01:44
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Staff and Light Agent Role tickets submitted through email going to an unnamed group

Hey Joshua Nelson, Without being able to see your trigger configuration directly, to me this sounds like there is a trigger issue happening here.  You could have a condition in your inbound routing...

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• Amie Brennan
• Created February 28, 2023 03:36
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Lovely, thanks Toby Sterrett. Just signed up my 2 accounts for the beta. :)

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• Amie Brennan
• Created February 28, 2023 03:27
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the removal of Net Promoter Score (NPS)

Hey CJ Johnson, I'm not ZD Support but can tell you Customer Lists won't be going away anytime soon as quite a few third-party apps are utilising them to achieve functions inside Zendesk, which Zen...

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• Amie Brennan
• Created February 21, 2023 11:10
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. View other agents solved tickets in real-time

Hey Ben,  The type of thing you're looking for is not built into the Zendesk UI where agents ticket day-to-day. You'll need to look at utilising Zendesk Explore to see the data you're after here. F...

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• Amie Brennan
• Created February 16, 2023 00:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Custom Ticket Status

+1 And also edit the order in which they appear/sit

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• Amie Brennan
• Created February 16, 2023 00:36
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Is it possible to keep the same host mapping for multiple brands, so there's no difference in Help Center URL for customers?

Hey Matt,  The short answer here is No. I've never seen someone be able to successfully achieve the scenario you've described here. Host mapping in Zendesk is 1:1 as far as I've seen in all my 8+ y...

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• Amie Brennan
• Created February 16, 2023 00:28
• 0 votes