
Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Recent activity by Amie Brennan-
hey Nicole Saunders, This article def needs updating. Custom Statuses are now available in Zendesk. :)
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hey Bailey Whitaker-Lea, I can update the hours inside the Closed automation... however, I can't update the title to reflect the number of days i've changed the default automation too. This is an i...
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Hey Richard, You would just need to make sure Chat itself is disabled to all users if you're not using it currently. As long as Chat is disabled for agents, then the error won't appear. FYI - you...
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This is an amazing new addition to side convos. Well done Toby Sterrett and team. My only piece of feedback is: I don't like the way the To/CC/BCC displays on the side convo after you've submitted...
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Hi Ivan Monev, You will need to do the following: 1. Upload the signature banner somewhere on the internet, either into your own website or upload it as an asset to your Zendesk HC. 2. Create a ...
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hey Moran R. Gilboa, Couple of recommendations for you from my experience as a Zendesk Solutions Consultant: 1. I would encourage you to use the callback feature. As a customer, I'd much rather req...
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hey Rebeca Hernandez, As far as I'm aware, you're not able to link the new messaging widget to ticket forms. I wish you could however I'm pretty sure this ability doesn't exist yet. :( Best, Amie
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hey Ross Strome, With the wall posts not coming in, can you check you're not running into this issue mentioned here: https://support.zendesk.com/hc/en-us/articles/4408821086362-Why-aren-t-new-comme...
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hey Forms Team, If you're using a third-party theme that someone else has designed for you, it would be best to reach out to them for help with this. You're right that it's quite possible something...
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+100 for adding in the ability to filter by a subject please. When tickets are created via API or email, sometimes filtering via the subject is the only way.