Amie Brennan

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I add custom ticket statuses?

hey Nicole Saunders, This article def needs updating. Custom Statuses are now available in Zendesk. :)

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• Amie Brennan
• Created December 20, 2022 02:05
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

hey Bailey Whitaker-Lea, I can update the hours inside the Closed automation... however, I can't update the title to reflect the number of days i've changed the default automation too. This is an i...

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• Amie Brennan
• Created December 20, 2022 01:37
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. How to turn off "chat is disconnected" error?

Hey Richard,  You would just need to make sure Chat itself is disabled to all users if you're not using it currently. As long as Chat is disabled for agents, then the error won't appear.  FYI - you...

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• Amie Brennan
• Created December 04, 2022 22:41
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing CCs and BCCs in email side conversations

This is an amazing new addition to side convos. Well done Toby Sterrett and team.  My only piece of feedback is: I don't like the way the To/CC/BCC displays on the side convo after you've submitted...

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• Amie Brennan
• Created November 22, 2022 04:37
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: HTML or Rich Text Editor for Signatures

Hi Ivan Monev,  You will need to do the following:  1. Upload the signature banner somewhere on the internet, either into your own website or upload it as an asset to your Zendesk HC.  2. Create a ...

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• Amie Brennan
• Created November 22, 2022 00:10
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Feature request: Zendesk Talk - set maximum queue wait time per number

hey Moran R. Gilboa, Couple of recommendations for you from my experience as a Zendesk Solutions Consultant: 1. I would encourage you to use the callback feature. As a customer, I'd much rather req...

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• Amie Brennan
• Created November 22, 2022 00:05
• 0 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. About the bot builder

hey Rebeca Hernandez, As far as I'm aware, you're not able to link the new messaging widget to ticket forms.  I wish you could however I'm pretty sure this ability doesn't exist yet. :( Best, Amie

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• Amie Brennan
• Created November 21, 2022 23:42
• 0 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Setting up your public Facebook channel

hey Ross Strome, With the wall posts not coming in, can you check you're not running into this issue mentioned here: https://support.zendesk.com/hc/en-us/articles/4408821086362-Why-aren-t-new-comme...

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• Amie Brennan
• Created November 08, 2022 22:52
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How can I remove the "empty" link?

hey Forms Team, If you're using a third-party theme that someone else has designed for you, it would be best to reach out to them for help with this. You're right that it's quite possible something...

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• Amie Brennan
• Created November 08, 2022 00:16
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing additional filters for in-views filtering

+100 for adding in the ability to filter by a subject please.  When tickets are created via API or email, sometimes filtering via the subject is the only way. 

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• Amie Brennan
• Created November 01, 2022 22:31
• 1 vote