Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Recent activity by Amie Brennan-
hey Kieron Dunne, There's no setting to change the order of the ticket comments, unfortunately. Might be best for you to vote for this existing feature request here. However it's currently not on...
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Gaurav Parbat The link to the announcement in your post is broken. Can you please fix it :)
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I vote for this feature as well. Not everyone knows which numbers are what just from the number itself being visible in the Call Talk Number filter on Talk dashboards. I would like to be able to c...
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I will second this. I have plenty of Zendesk customers who wish to be able to select multi groups on the same live dashboard.
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Frédéric I can confirm that Instagram tickets are treated like a chat. They ARE NOT treated like a standard ticket. If you want it treated like a normal ticket, you will need to use a third party ...
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Hey Jacquelyn Redington, You can already do what you're wanting to achieve within Zendesk. There are a couple of options here on how to do this. Option 1: Use the existing default form Create a n...
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I will second this. Once your Zendesk starts moving into using multiple forms... it can become hard to manage; especially on an enterprise account where there is a handful of admins. It would help ...
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Hey Andy, If you're looking for a custom theme, we can help you with this. We're a ZD partner who builds custom themes. You can check us out at successcx.com :)
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Hey Celina, What you've described here is expected behaviour. If you're trying to view a ticket from a link in Jira... you need to log in as an agent to Zendesk to view it. If you have employees ...
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Hey Onur, Have you checked this feature to make sure it isn't interfering with what you're describing here? Perhaps this feature is the answer to your question! :) https://support.zendesk.com/hc/e...