Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Recent activity by Amie Brennan-
Hey Andres, I understand what you are looking for here however yes it is true, the ability to do this out of the Zendesk box doesn't exist like you are looking for here today. Zendesk doesn't provi...
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+1 I have multiple customers who would like to utilise such a feature. Using custom-coded workarounds is tiresome and this should be built-in functionality. Use case: There are various reasons why...
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Hi Denise, There is no workaround for this. It more sounds like your Zendesk itself and the form setup needs optimising to best practise operations in order for the forms to work seamlessly with A...
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Hey There, Have you tried creating a Macro which does the following on a ticket? Initiates the side conversation on the ticket The macro can include the {{ticket.requester.email}} placeholder whi...
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Hey Hannah, Whilst there is no automatic merging ability available built into Zendesk yet, there is an app in the marketplace that can do Auto Ticket merging for you. You can check it out here: - ...
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Hey Andrew, The short answer here is No. This type of functionality is not currently available with Zendesk Talk. Best, Amie
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Hey John DiGregorio, Yep they sure are working. Quick screenshot below showing my custom "Waiting for approval" custom status showing for end-users. You just need to make sure you enable the cust...
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hey John Baldwin This can now be achieved with Custom Ticket Statuses - which should be readily available for you to access inside your Zendesk account now. :) https://support.zendesk.com/hc/en-us/...
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hey Nicole Saunders, This article def needs updating. Custom Statuses are now available in Zendesk. :)
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Hey Richard, You would just need to make sure Chat itself is disabled to all users if you're not using it currently. As long as Chat is disabled for agents, then the error won't appear. FYI - you...