Amie Brennan

1. Community
2. Zendesk Suite Q&A
3. How to copy values between fields using triggers

hey PAUL STRAUSS, You could look to create a webhook that can update data inside of a ticket field. Check out this article we have on how to do this here: How to copy ticket data into a custom fiel...

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• Amie Brennan
• Created March 23, 2022 04:05
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

hey Karen Hynes Is there any update on when agent status reporting for talk will come out?  I have some large customers using ZD who are DESPARATE to report on this. One of them runs 25+ numbers on...

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• Amie Brennan
• Created January 17, 2022 04:31
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Combine the 3 default Guide dashboards together

Hey Orsolya Forster, Great news! Look forward to the update in Jan.  Perhaps marked this post as Planned so other customers know this is coming? :D Best, Amie

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• Amie Brennan
• Created December 22, 2021 01:10
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. Web widget "Leave a message" option is forcing a choice between brands

Hey John, From looking at your screenshot it looks like it's showing 2 different forms. Are you able to go into your ZD Ticket form settings and check that supplyframe form is aligned only to suppl...

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• Amie Brennan
• Created June 22, 2021 01:33
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. Trigger Keeps Auto-Firing

Hey Matt, You could add a tag into the All conditions & Action of your trigger. This should then prevent the trigger from firing a second/many times thereafter. I've added a screenshot below of the...

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• Amie Brennan
• Created January 11, 2021 22:35
• 2 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. @mention slack user functionality on Zendesk

Hey Fikir, Whilst this feature is not currently built into the Slack integration; i'd recommend for you to check out this post here in the link below. When an agent @mentions you in Zendesk, it can...

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• Amie Brennan
• Created May 24, 2021 03:41
• 2 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Hey Mike,  I've got a couple of proserv customers who are looking at using Flow Builder for their needs however they have both come back to me with the same feedback.  They both reference the bot w...

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• Amie Brennan
• Created March 30, 2021 03:06
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Enduser Ticket visibility

Hey Stefano,  The ability for end-users to view their tickets via the help centre portal is available on the Growth Plan and above. You mentioned you're on the Team plan and this doesn't currently ...

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• Amie Brennan
• Created May 18, 2023 04:58
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hey Oliver Tietze, I just checked on this for you and it looks like it can be turned off. In fact, it looks like an admin has to also turn this feature ON to move it to the context panel, it wasn't...

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• Amie Brennan
• Created May 17, 2023 10:38
• 1 vote

1. Community
2. Zendesk APIs
3. Custom field data not saving after code is run

Hey Jesse Spalding, In general, when you make an update to a ticket field, you do then need to submit the ticket so it saves the changes you've made. Submitting the ticket normally requires the age...

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• Amie Brennan
• Created May 01, 2023 03:01
• 1 vote