Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Recent activity by Amie Brennan-
Hey Andrew, The short answer here is No. This type of functionality is not currently available with Zendesk Talk. Best, Amie
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Hey John DiGregorio, Yep they sure are working. Quick screenshot below showing my custom "Waiting for approval" custom status showing for end-users. You just need to make sure you enable the cust...
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hey John Baldwin This can now be achieved with Custom Ticket Statuses - which should be readily available for you to access inside your Zendesk account now. :) https://support.zendesk.com/hc/en-us/...
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hey Nicole Saunders, This article def needs updating. Custom Statuses are now available in Zendesk. :)
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Hey Richard, You would just need to make sure Chat itself is disabled to all users if you're not using it currently. As long as Chat is disabled for agents, then the error won't appear. FYI - you...
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Hi Ivan Monev, You will need to do the following: 1. Upload the signature banner somewhere on the internet, either into your own website or upload it as an asset to your Zendesk HC. 2. Create a ...
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hey Moran R. Gilboa, Couple of recommendations for you from my experience as a Zendesk Solutions Consultant: 1. I would encourage you to use the callback feature. As a customer, I'd much rather req...
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hey Rebeca, As far as I'm aware, you're not able to link the new messaging widget to ticket forms. I wish you could however I'm pretty sure this ability doesn't exist yet. :( Best, Amie
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hey Ross Strome, With the wall posts not coming in, can you check you're not running into this issue mentioned here: https://support.zendesk.com/hc/en-us/articles/4408821086362-Why-aren-t-new-comme...
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hey Forms Team, If you're using a third-party theme that someone else has designed for you, it would be best to reach out to them for help with this. You're right that it's quite possible something...