Amie Brennan

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. About the bot builder

Hey Mike,  I've got a couple of proserv customers who are looking at using Flow Builder for their needs however they have both come back to me with the same feedback.  They both reference the bot w...

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• Amie Brennan
• Created March 30, 2021 03:06
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

@... Do you have an update on when this will be released? We are Zendesk Partners and are currently rolling out a large enterprise project here in APAC and this feature is a big show stopper as it ...

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• Amie Brennan
• Created March 29, 2021 05:07
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Automatic Responder after x hours of no message/answer from our org

Hey Dominik, Sounds like you're looking to implement an automated reminder workflow. Zendesk have a nice article with some recipes on how to set this up with automation here: https://support.zendes...

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• Amie Brennan
• Created March 19, 2021 01:26
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Chat Widget Question

Hey Blake, Your screenshots indicate that you don't have the right agent permissions inside Zendesk to do this. You'll need to get an admin to do this as they will be able to access the web widget ...

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• Amie Brennan
• Created March 19, 2021 01:24
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Looking for a way to track high-priority tickets visually in the ZD support agent

Hey Andrew, If you're asking if there's been movement on the possibility of being able to colour code tickets like your original post, then there's been no movement on this as far as I'm aware.  As...

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• Amie Brennan
• Created March 15, 2021 02:49
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Google Calendar Integration into Support

Hey Dana, As you're aware there's no direct Google Cal integration with Zendesk yet. However, there's a cool app in the marketplace which does do this that you could look at utilizing. The Calendar...

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• Amie Brennan
• Created March 04, 2021 02:24
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. End Users 'My Activity' View

Hey Krista, This is quite a common roadblock you've run into here. Right now as you know there's no way to create custom ticket status' in Zendesk, however, it looks like this is a planned feature ...

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• Amie Brennan
• Created March 01, 2021 23:38
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Customer name in incoming chat

Hey Eric, If you haven't already turned this feature on, I recommend for you to enable the Pre-Chat form for Chat. It will force the customer to input their name and a question prior to being able ...

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• Amie Brennan
• Created February 15, 2021 01:24
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Public replies not being received by clients

Hey Petrina, If an end-user isn't receiving the ticket email notifications it generally have something to do with the triggers on your Zendesk.  It would be best to make sure the correct triggers f...

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• Amie Brennan
• Created February 03, 2021 02:39
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hide Subject and Description System Fields

Hey everyone,  I forgot to add the crucial bit to make this work since the HC theme has been updated within the last 12months around jQuery.  We need to add this script to the document head page in...

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• Amie Brennan
• Created February 01, 2021 05:44
• 1 vote