Amie Brennan

1. Community
2. Tips from users - Zendesk Suite
3. Tip: Get Notified in Slack when @Mentioned on a Ticket

Awesomeness! Thanks for updating the article with that for us. Much easier now to give this one a whirl. :D

• View comment
• Amie Brennan
• Created May 03, 2021 03:40
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Tip: Get Notified in Slack when @Mentioned on a Ticket

This is cool, but it would be great if you could please provide us with a screenshot and the exact details you used for the HTTP target you created so we could easily just copy the setup instead of...

• View comment
• Amie Brennan
• Created April 30, 2021 01:36
• 0 votes

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Hi Umat, What you're trying to do isn't currently possible with Markdown in Zendesk.  Best, Amie

• View comment
• Amie Brennan
• Created April 30, 2021 01:32
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. [Community Thoughts] How do you handle customer approval?

We recommend using the Approvals app in the marketplace by SweetHawk.  Approvals App It allows you to set up automatic approval workflows, also manual approvals where required. When an approval is ...

• View comment
• Amie Brennan
• Created April 30, 2021 01:26
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Can't see the CC box on a ticket

Hey Ken, When you're on the ticket, you'll find the CC option down over towards the bottom right hand corner in the actual window where you type the reply back to the customer.  Click on the Blue C...

• View comment
• Amie Brennan
• Created April 27, 2021 07:36
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Online courses to write better Knowledge Base articles in Zendesk

Hey Jason, You should check out our friends over at Knowledge Bird here: https://knowledgebird.com April has some great courses on just what you're looking for here. :) Hope this helps, Best, Amie

• View comment
• Amie Brennan
• Created April 27, 2021 07:31
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. How to send an email to a Talk ticket

Hey Ricardo, You can use the same Talk ticket to send an email out to the same customer. You just need to make sure the customers email address is set in the requester field. Then your comments wil...

• View comment
• Amie Brennan
• Created April 23, 2021 02:13
• 1 vote

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding and configuring Instagram Direct

Hi Team, Will this new channel support multiple Instagram pages? i.e my clients currently has 5 different brands (with more coming in the future), each with their own Insta page which they would li...

• View comment
• Amie Brennan
• Created April 21, 2021 01:33
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Live Calls - Filtering By Group not Line on Talk Dashboard

Hi Alex, Side note to the above for you, if you have Explore Enterprise, you can use the Live Talk Dashboard inside Explore which allows you to filter by groups, as opposed to Lines which you're cu...

• View comment
• Amie Brennan
• Created April 21, 2021 01:24
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Project Management App - Disallow parent ticket to be submitted as solved

Hey There, Have you perhaps looked at using the SweetHawk Tasks and Subtickets app instead? It's great to use for managing projects. When a new child ticket is created off the back of a task, the p...

• View comment
• Amie Brennan
• Created April 07, 2021 02:17
• 1 vote