Amie Brennan

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Lovely, thanks Toby Sterrett. Just signed up my 2 accounts for the beta. :)

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• Amie Brennan
• Created February 28, 2023 03:27
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. View other agents solved tickets in real-time

Hey Ben,  The type of thing you're looking for is not built into the Zendesk UI where agents ticket day-to-day. You'll need to look at utilising Zendesk Explore to see the data you're after here. F...

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• Amie Brennan
• Created February 16, 2023 00:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Custom Ticket Status

+1 And also edit the order in which they appear/sit

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• Amie Brennan
• Created February 16, 2023 00:36
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Is it possible to keep the same host mapping for multiple brands, so there's no difference in Help Center URL for customers?

Hey Matt,  The short answer here is No. I've never seen someone be able to successfully achieve the scenario you've described here. Host mapping in Zendesk is 1:1 as far as I've seen in all my 8+ y...

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• Amie Brennan
• Created February 16, 2023 00:28
• 0 votes

1. Community
2. Zendesk APIs
3. Are rate limits per account, token, or subdomain?

Hey There,  The rate limit is subject to your account as a whole and is based on your subscription plan. There is a table in this link here that shows you the breakdown of the limits per plan level...

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• Amie Brennan
• Created February 08, 2023 23:58
• 0 votes

1. Community
2. Zendesk APIs
3. Create a ticket and specify a brand

Heya, I think you should reach out to Zendesk Support directly from here so they can help you further with this one. :)

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• Amie Brennan
• Created February 08, 2023 23:55
• 0 votes

1. Community
2. Zendesk APIs
3. Create a ticket and specify a brand

Hey Kirill Matrosov, I ran a quick test for you and "brand_id" does work in the POST ticket creation API call. My test was successful.  {"ticket": {"comment": {"value": "test creation via API"},"b...

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• Amie Brennan
• Created February 08, 2023 01:24
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Action needed status

Hey Monic,  When a customer replied to a pending ticket inside Zendesk, it automatically moved to the new Red Open status. This status means that the customer has replied and there's further action...

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• Amie Brennan
• Created February 08, 2023 00:58
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

To all those hoping and wishing: I too am hoping and wishing with you as well for this feature to eventuate. It will come within due time. What we all need to keep in mind is that Zendesk is quite ...

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• Amie Brennan
• Created February 07, 2023 22:40
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Using a custom form to add fields to the web widget

Hey Sean Collins Sorry for the delay there. The custom field looks set correctly, as well as your web widget settings. Fortunately, I think the link Sarah has provided you will send you around in a...

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• Amie Brennan
• Created February 07, 2023 04:22
• 0 votes