Amie Brennan

1. Community
2. Zendesk Suite Q&A
3. Trigger Keeps Auto-Firing

Hey Matt, You could add a tag into the All conditions & Action of your trigger. This should then prevent the trigger from firing a second/many times thereafter. I've added a screenshot below of the...

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• Amie Brennan
• Created January 11, 2021 22:35
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. Hide Subject and Description System Fields

Hey Ryan, Below here is the code I normally use to achieve this:     if(ticketForm == 360001824553) {         $('#request_subject').val('Mandatory Document Submission');         $('#request_descrip...

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• Amie Brennan
• Created September 03, 2020 03:53
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Excel exported is not in the same format in Explore

Hi Eugene, Are you able to give us a timeline on when we can expect the issue to be resolved now that the team are working on it? Best, Amie

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• Amie Brennan
• Created July 23, 2020 00:51
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Connecting up the 'Support' Dots...

Hey Gary,  I had a read over your post here a couple of times. In reality, the truth of the post came down to your last line:  join up the dots of the key items of CRM data: organizations, the user...

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• Amie Brennan
• Created June 16, 2020 02:51
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. How can I remove the "empty" link?

Hey Carlo, When you see the word "Empty" in your HC, it generally means that the category or section you've created and are looking at as an agent on the HC, is empty. Meaning there are no articles...

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• Amie Brennan
• Created April 06, 2020 00:26
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Looking for a way to track high-priority tickets visually in the ZD support agent

Hey Melanie, Dan's idea above is a great one. I had a thought as well, aside from Dan's option, you could just simply create a separate view which displays all the tickets with a particular tag/pri...

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• Amie Brennan
• Created January 23, 2020 01:10
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

Thanks @Vladan, that did the trick. Appreciate your help with this one. :)  

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• Amie Brennan
• Created August 20, 2019 02:27
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

Hi friends,  I've been trying to follow this along but not having much luck. I'm trying to adjust the text which is associated with the email field. Instead of saying "your email address" i want it...

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• Amie Brennan
• Created August 16, 2019 04:57
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hey friends,  I've been reading through the comments on this post and the script on page 4 looks like what I'm looking for here. The script looks to be allowing a custom field to show (which is awe...

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• Amie Brennan
• Created July 16, 2019 07:14
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Looking for a way to track high-priority tickets visually in the ZD support agent

Hi Alex, Depending on what Zendesk plan you're on, have you considering using SLAs for high priority tickets at all? If you move into using ticket SLAs to identify high priority tickets based upon ...

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• Amie Brennan
• Created May 14, 2019 11:32
• 0 votes