Amie Brennan

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Using a custom form to add fields to the web widget

Hey Sean Collins - Have you confirmed that the fields you would like the end-user to see in the web widget are visible to the end-user inside the field setting itself? - Confirmed that you are not ...

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• Amie Brennan
• Created February 01, 2023 05:38
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Edit display size of text box for ticket field

Hey Zachary Spears, Whilst you can't edit the size of a custom text field box, I recommend (if you haven't done so already) that you use a custom multi-line text field instead. It will give you the...

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• Amie Brennan
• Created February 01, 2023 03:28
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing custom ticket statuses

When will the ability to be able to re-order custom ticket statuses be available? 

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• Amie Brennan
• Created January 31, 2023 02:05
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Creating an intake form

You're most welcome Andres. Really glad you were able to get it all working the way you would like it to. Happy ticketing from here. :)

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• Amie Brennan
• Created January 24, 2023 00:59
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Question on modifying SLA Policy

Hey Jake,  I would check out this doc here on troubleshooting SLAs: https://support.zendesk.com/hc/en-us/articles/4408885881498 It makes the reference I've highlighted in the screenshot below earli...

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• Amie Brennan
• Created January 24, 2023 00:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to Snooze tickets

Hey Joel Watson You can easily achieve this in Zendesk by creating an automation that will automatically reopen the ticket for you after X after of time.  What I would do to make this workflow easi...

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• Amie Brennan
• Created January 24, 2023 00:51
• 1 vote

1. Community
2. Zendesk Explore - Large report exports EAP
3. Explore - Custom Text Field returning NULL in Standard Calculated Attribute

Hey Matthew Metros What is your actual feature request here? Is it for the result to display 0 (or something else) instead of NULL?

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• Amie Brennan
• Created January 23, 2023 11:06
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Creating an intake form

Heya,  You're most welcome. Head over to this link for some more info on the integration. You will need to purchase the plugin.  https://www.crmperks.com/plugins/gravity-forms-plugins/gravity-forms...

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• Amie Brennan
• Created January 20, 2023 03:35
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Reports Automatically getting Filter on New Report

Hey CJ,  I'm a little confused with what you're saying here as I'm not seeing the same in my Zendesk account. Do you have a screenshot you could share showing us the filters you're seeing being add...

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• Amie Brennan
• Created January 19, 2023 03:23
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. If I use a subdomain for my sandbox, can I use the same one in live?

Hey There,  You will not be able to reuse the subdomain if you do it the way you described. I would recommend using "secondbrand-test.zendesk.com" as the brand subdomain in your sandbox. That way y...

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• Amie Brennan
• Created January 19, 2023 03:22
• 1 vote