David Cheung
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Recent activity by David Cheung-
hey Myron You'd most likely need to create your own custom live dashboard with the 2 combined. Short of that, if you can't do it, it might be because they are different data sets. I'd start with tr...
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Hey Claire, You're probably best of raising an issue with Zendesk support via in-product messaging if it's not appearing for you. I just checked my test account and it's appearing in mine without ...
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Hey Jake Bantz Thanks so much! Looking good from my end now too. :)
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hey Sarah Seiwert, You're just missing some extra "". Give the below a whirl! Tested on my side and doesn't error out. :) {"ticket":"{{dc.thanks_solver}}"}
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hey Jake Bantz or Erin O'Callaghan The video in this article is busted and showing a request access to view this video error. Can you please get this fixed so people can watch the vid in this artic...
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Love this solution!
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hey Team, On behalf of Paul Calvert and myself, we'd like to submit the following feature request for draft composer: -Allow any agent, not just the ticket assignee to be able to view draft resp...
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Hey All, You can update a ticket subject automatically utilising a webhook and trigger combo. You're welcome to check out my guide here on how to do this: How to automatically update a ticket's s...
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Hey Stefano, The ability for end-users to view their tickets via the help centre portal is available on the Growth Plan and above. You mentioned you're on the Team plan and this doesn't currently ...
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Hey Oliver Tietze, I just checked on this for you and it looks like it can be turned off. In fact, it looks like an admin has to also turn this feature ON to move it to the context panel, it wasn't...