Amie Brennan

1. Zendesk updates
2. Announcements
3. Announcing the removal of the ability to send text messages to Russia

Rudolph Beaton Amen to that! 🙏🏻 

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• Amie Brennan
• Created August 11, 2022 01:32
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

hey Benjamin Kirsch Could we get an update on this please? No further reply from product management in over a year.  I have plenty of customers who are looking forward to a feature like this. :) Be...

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• Amie Brennan
• Created August 10, 2022 06:09
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

hey Toby Sterrett If that's the case, can you please update the rollout details at the top of this article? I too have also been eagerly checking my account for this rollout. Thanks in advance. :) ...

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• Amie Brennan
• Created July 27, 2022 00:30
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing private ticket groups

Nichole G. I think it's safe to say yes. Tickets in private groups are still tickets... they are just restricted from being views due to permissions. In light of this, you will still be able to rep...

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• Amie Brennan
• Created July 20, 2022 06:03
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Nick Liang - Thank the lord baby Jesus the fix is coming next week. 🙏🏻 

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• Amie Brennan
• Created July 20, 2022 05:23
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to copy values between fields using triggers

Hey Paul Strauss Wondering if you managed to get it to work and what the JSON looked like that you used? I'm looking to push data from a custom user profile field into a custom ticket field upon ti...

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• Amie Brennan
• Created July 13, 2022 14:30
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Reporting Ticket type

Hey David, You would need to look at creating a custom report to be able to report on your custom ticket type field.  https://support.zendesk.com/hc/en-us/articles/4408830370970-How-to-create-a-rep...

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• Amie Brennan
• Created July 11, 2022 10:30
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Disable a ticket field based on the value of another ticket field.

Heya, This is great! Thanks for sharing the code on how you did it. I've shared this with our in-house developer as well as a nice tip for him. :) Best, Amie

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• Amie Brennan
• Created July 07, 2022 05:37
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Issue with welcome message on instance with multiple brands

Hi Daniel, I can confirm this is not a ZD bug. It's the way Zendesk is designed.  It would be expected for the customer to receive 2 emails as you noted. The first is their welcome email to Zendesk...

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• Amie Brennan
• Created July 06, 2022 05:04
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Disable a ticket field based on the value of another ticket field.

Hi Jihoon, What would be the context around wanting to disable a field based on the value in another field?  Is this something which you could use ticket form conditionality at all? I.E if X value ...

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• Amie Brennan
• Created July 06, 2022 04:43
• 0 votes