
Amie Brennan
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Recent activity by Amie Brennan-
Rudolph Beaton Amen to that! 🙏🏻
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hey Benjamin Kirsch Could we get an update on this please? No further reply from product management in over a year. I have plenty of customers who are looking forward to a feature like this. :) Be...
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hey Toby Sterrett If that's the case, can you please update the rollout details at the top of this article? I too have also been eagerly checking my account for this rollout. Thanks in advance. :) ...
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Nichole G. I think it's safe to say yes. Tickets in private groups are still tickets... they are just restricted from being views due to permissions. In light of this, you will still be able to rep...
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Nick Liang - Thank the lord baby Jesus the fix is coming next week. 🙏🏻
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Hey Paul Strauss Wondering if you managed to get it to work and what the JSON looked like that you used? I'm looking to push data from a custom user profile field into a custom ticket field upon ti...
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Hey David, You would need to look at creating a custom report to be able to report on your custom ticket type field. https://support.zendesk.com/hc/en-us/articles/4408830370970-How-to-create-a-rep...
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Heya, This is great! Thanks for sharing the code on how you did it. I've shared this with our in-house developer as well as a nice tip for him. :) Best, Amie
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Hi Daniel, I can confirm this is not a ZD bug. It's the way Zendesk is designed. It would be expected for the customer to receive 2 emails as you noted. The first is their welcome email to Zendesk...
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Hi Jihoon, What would be the context around wanting to disable a field based on the value in another field? Is this something which you could use ticket form conditionality at all? I.E if X value ...