Amie Brennan

1. Zendesk updates
2. Announcements
3. Important announcement: Upcoming changes to the Explore dashboard builders

I'd like to challenge the 61% figure mentioned in this post as I feel it's quite skewed. These 61% of users could be new users to utilising Zendesk Explore and don't know how to use the classic das...

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• Amie Brennan
• Created July 27, 2023 07:07
• 11 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Draft mode in composer - We want your feedback :)

hey Team,  On behalf of Paul Calvert and myself, we'd like to submit the following feature request for draft composer:  -Allow any agent, not just the ticket assignee to be able to view draft resp...

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• Amie Brennan
• Created May 19, 2023 02:05
• 12 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

@... Are you able to please see if there's any update on when custom status' will be released?

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• Amie Brennan
• Created September 03, 2021 01:29
• 5 votes

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

@... Any update on when multi-agent capabilities on agent workspace will be introduced considering we're now nearing the end of H1 2021? 

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• Amie Brennan
• Created May 07, 2021 03:48
• 5 votes

1. Zendesk updates
2. Announcements
3. Announcing visibility of all macros to admins

Amazing! As always the next question on everyone's lips Colleen Hall is when will this functionality be built into the Admin UI for those admins who are less technical and don't know how to use the...

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• Amie Brennan
• Created July 27, 2023 01:14
• 4 votes

1. Zendesk updates
2. Announcements
3. Announcing custom ticket field settings for the Messaging Web Widget and Zendesk SDKs

hey Will Poon, I will second Mike's request about being able to link web forms to the messaging bot. I'm a Zendesk Implementation partner and here are the reasons why it would be good to have this ...

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• Amie Brennan
• Created August 28, 2023 02:33
• 3 votes

1. Zendesk updates
2. Announcements
3. Announcing new visibility restrictions on tickets requested by agents

I too am curious as to what this means for light agents?

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• Amie Brennan
• Created August 01, 2023 11:16
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Using Automations Or Triggers To Delete Tickets

Hey Everyone,  In the interim (short of Zendesk building something into the UI). I recommend for you all look at this app in the marketplace: GDPR Search & Destroy. It will allow you to delete tick...

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• Amie Brennan
• Created July 10, 2023 00:32
• 3 votes

1. Community
2. Zendesk Support EAP - Layout Builder
3. What is layout builder?

Hi Paul Von, This very pretty disappointing to hear! The biggest outcry on the community right now and from many other customers is the lack of ability to reverse the comments since the new agent w...

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• Amie Brennan
• Created April 27, 2023 01:24
• 3 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs.

Is there any update from a Zendesk Product manager on this one? I see it's now marked as planned. Any ETA?

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• Amie Brennan
• Created July 13, 2021 02:09
• 3 votes