
Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Votes on activity by Amie Brennan-
The most asked question will be - Is it possible to use this new filter to sort the views by Subject? - Is this the answer to this issue?
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Hey Team It would be really nice if this article and all further articles like this contain screenshots of what's changing, please.
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@... Are you able to please see if there's any update on when custom status' will be released?
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@... Any update on when multi-agent capabilities on agent workspace will be introduced considering we're now nearing the end of H1 2021?
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Is there any update from a Zendesk Product manager on this one? I see it's now marked as planned. Any ETA?
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+1 I have multiple customers who would like to utilise such a feature. Using custom-coded workarounds is tiresome and this should be built-in functionality. Use case: There are various reasons why...
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Hey Randy Gentil, NPS is different from CSAT and the removal of NPS from Zendesk, will not affect your current CSAT configuration and data for reporting. NPS is where you send an email to a group...
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I will second this. I have plenty of Zendesk customers who wish to be able to select multi groups on the same live dashboard.
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Hey Team, I agree with Josef here. I have customers who are looking to be able to do SSO per brand, or no SSO. I can submit a second use case here on where this would come into play. The customer...
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I totally agree with Estefani here. As a ZD Partner, I know there are plenty of ZD agents who rely on seeing "Zendesk" in the Tab name so they can distinguish working in Zendesk, compared to the re...