Amie Brennan

1. Zendesk updates
2. Announcements
3. Announcing new in-view filtering capabilities

The most asked question will be - Is it possible to use this new filter to sort the views by Subject? - Is this the answer to this issue?

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• Amie Brennan
• Edited August 15, 2022 23:40
• 9 votes

1. Zendesk updates
2. Announcements
3. Announcing modernized field management for tickets, users, and organizations

Hey Team It would be really nice if this article and all further articles like this contain screenshots of what's changing, please. 

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• Amie Brennan
• Created May 04, 2022 00:22
• 5 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

@... Are you able to please see if there's any update on when custom status' will be released?

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• Amie Brennan
• Created September 03, 2021 01:29
• 5 votes

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

@... Any update on when multi-agent capabilities on agent workspace will be introduced considering we're now nearing the end of H1 2021? 

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• Amie Brennan
• Created May 07, 2021 03:48
• 5 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs.

Is there any update from a Zendesk Product manager on this one? I see it's now marked as planned. Any ETA?

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• Amie Brennan
• Created July 13, 2021 02:09
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Require Attachment based on Certain Form Conditions

+1 I have multiple customers who would like to utilise such a feature. Using custom-coded workarounds is tiresome and this should be built-in functionality.  Use case: There are various reasons why...

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• Amie Brennan
• Created January 19, 2023 03:14
• 2 votes

1. Zendesk updates
2. Announcements
3. Announcing the removal of Net Promoter Score (NPS)

Hey Randy Gentil, NPS is different from CSAT and the removal of NPS from Zendesk, will not affect your current CSAT configuration and data for reporting.  NPS is where you send an email to a group...

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• Amie Brennan
• Created January 19, 2023 00:14
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Multi Select Live Data Filters on Live Dashboards

I will second this. I have plenty of Zendesk customers who wish to be able to select multi groups on the same live dashboard. 

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• Amie Brennan
• Created September 09, 2022 02:31
• 2 votes

1. Zendesk updates
2. Announcements
3. Announcing split single sign-on (SSO) for team members and end users

Hey Team,  I agree with Josef here. I have customers who are looking to be able to do SSO per brand, or no SSO. I can submit a second use case here on where this would come into play.  The customer...

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• Amie Brennan
• Created August 25, 2022 02:58
• 2 votes

1. Zendesk updates
2. Announcements
3. Announcing contextual browser page titles in Support

I totally agree with Estefani here. As a ZD Partner, I know there are plenty of ZD agents who rely on seeing "Zendesk" in the Tab name so they can distinguish working in Zendesk, compared to the re...

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• Amie Brennan
• Created May 31, 2022 01:42
• 2 votes