Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Total activity546
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Last activity
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Activity overview
Latest activity by Amie Brennan-
Amie Brennan commented,
hey Zendesk Team, Looks like all documentation on the Zendesk Side that references Microsoft Azure will need to be updated in light of Microsoft changing its name. This will also mean the ZD UI ne...
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Amie Brennan commented,
Hey Jerry, Everything you described above is totally achiveable with Zendesk Talk. Effectivly when the customer calls your client's number and goes through their IVR - that IVR is just going to for...
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Amie Brennan commented,
+1 for this feature request. The lack of this ability inside the WYSIWYG editor for macro creation (and other parts of Zendesk) means the WYSIWYG editor is not consistent across the entire Zendesk...
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Amie Brennan created a post,
Feature Request: Pre-set drill-in templates for Reports
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences) Inside explore you...
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Amie Brennan commented,
hey Rohan Gupta Is there any update on when the ability to report on IVR keypress will become available? As a Zendesk Partner, I've got quite a few customers asking for this feature - without it, ...
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Amie Brennan commented,
Hey Carmen, You'd need to look at creating a trigger like the below: When the customer sends in the first request upon ticket creation, that would be classed as the first response. If the customer...
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Amie Brennan commented,
Hey Daria You can already do this. Check out the doc here: Creating side conversations Look for the subtitle: Adding ticket comments to a side conversation This should help you with what you're loo...
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Amie Brennan commented,
Hey, you should look at using Salto.io for this. They have a free version that can allow you to extract a copy of your ZD configuration. :)
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Amie Brennan commented,
Hey Tetiana Gron Is there any update as to when my 2 accounts will be added to this EAP? I'm a ZD implementation partner and very keen to try this out on behalf of some of my customers who'd also l...
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Amie Brennan commented,
Hey Everyone, Just incase you're not aware, you can actually now see the requester's email address whilst on a ticket. It's now visible inside the Context Panel. Below is a screenshot example from...