Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Total activity504
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Last activity
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Activity overview
Latest activity by Amie Brennan-
Amie Brennan commented,
I am +1 for all of this to be available in the admin centre UI as well. There are many many ZD admins out there who don’t have API skills and having this info readily available to them inside the ...
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Amie Brennan commented,
hey Ali, The Zendesk Storage is something that has always been there for many years. The screenshot below is from the pricing page - https://www.zendesk.com/pricing/#compare-plans Data storage...
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Amie Brennan commented,
hey Ulises Soto Just in case you haven't figured this out yet. I have an article here on how you can add a ticket ID + some extra text into a custom field. Feel free to check it out here. :) How to...
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Amie Brennan commented,
hey Alina Wright This is amazing news, really looking forward to being able to get granular with ticket access across the account! As a Zendesk partner, I'd love to be able to partake in the EAP wh...
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Amie Brennan commented,
Hey Deke, I can highly recommend NiceReply! It integrates really nicely with Zendesk and also allows you to do ASAT - agent satisfaction, CSAT and NPS. It can also run across ZD tickets, normal em...
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Amie Brennan commented,
Most welcome. Glad I was able to help point you in the right direction from here. Happy reporting. :)
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Amie Brennan commented,
Hey JD, There are basic filters on the dashboard you can use. Short of that, you'd need to look at building a custom dashboard with reports and filters to achieve something that might be more dedi...
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Amie Brennan commented,
Hey JD, This already exists inside the default Zendesk Support dashboard in Explore. You'll just be looking for number of tickets created V solved on the Tickets tab inside this dashbaord. You ca...
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Amie Brennan commented,
Hey Vanessa, Great feature request. In the meantime if you are looking for something along these lines I highly recommend looking at utilising Salto.io. It does exactly what you're looking to achi...
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Amie Brennan commented,
Hey Raymond Could you copy and paste the metric from your screenshot here so we can help you troubleshoot it a little more quickly? I'll be happy to take a squizz in my own account for you and help...