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Larry Click

Joined Apr 15, 2021

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Last activity Mar 29, 2023

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ACTIVITY OVERVIEW

Latest activity by Larry Click

Larry Click commented,

CommentUsing AI agents for email and web form

I want to find out the search phrases my customers are using. Where do I see that for Answer Bot?

View comment · Posted Jun 15, 2022 · Larry Click

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Larry Click commented,

CommentSMS and Text message help

Doing some more setups yesterday and this appears to be remedied.  Please solve the ticket.  Thanks for your assistance. 

View comment · Posted May 18, 2022 · Larry Click

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Larry Click commented,

CommentSMS and Text message help

@Joyce I understand how to set it up.  There is a limit apparently in the pull down menu as I can't choose any of my numbers, but only what shows in the pull-down.  I don't want customers calling back to the number if it reaches a store, only a toll free that goes to Customer Service. They aren't all available. 

View comment · Posted May 17, 2022 · Larry Click

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Larry Click commented,

CommentCustomizing reports

The very question I wanted to ask Ben Wright.

View comment · Posted May 12, 2022 · Larry Click

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Larry Click commented,

CommentSMS and Text message help

Unable to select from any of my 350 phone numbers as the "from" number. only 99 numbers available. I want a toll free number not one of my stores to get back a response from the customer. 

View comment · Posted Apr 21, 2022 · Larry Click

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Larry Click commented,

CommentBusiness rules

Awesome.  Thank you

View comment · Posted Mar 21, 2022 · Larry Click

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Larry Click commented,

CommentBusiness rules

I have enabled categories on triggers (because ZD is forcing us to). Now that I have to I would actually like to use this  feature to organize my 573 triggers into categories!  How to I bulk move them from the "Initial Category" into another, newly created category?  It seems like I can only move one at a time by opening each, changing the category, and saving it (573 times).

View comment · Posted Mar 21, 2022 · Larry Click

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Larry Click created a post,

Post Feedback - Ticketing system (Support)

I'd like to be able to search the transcriptions for voicemails.  Then I can find key words and set triggers for those.

 

 

Posted Feb 17, 2022 · Larry Click

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Larry Click commented,

CommentSetting up Talk

I have an IVR so I understand that the callback greeting won't play (but why not?). If the callback greeting did play, we could give the options above. But because it doesn't play it pretty much sticks you with only calling back the number they called from without a very lengthy greeting to explain all the options. 

Life would be easier if callers could select callback from the IVR and then have a greeting that explains the options. 

View comment · Posted Feb 10, 2022 · Larry Click

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Larry Click commented,

CommentTicket customization

There was no answer for the character limit for text fields.  What is it?

View comment · Posted Dec 13, 2021 · Larry Click

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