Laura Mirto

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Ability to copy and backup bot flows and steps.

Is there a way to clone a bot to a sandbox environment? 

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• Laura Mirto
• Created June 29, 2023 00:28
• 0 votes

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. How do I sync many Accounts, Contact or Leads at once with the Salesforce integration?

Hi Dwight,  It did not sync over at all.    Kind regards, Laura Mirto

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• Laura Mirto
• Created October 14, 2022 21:32
• 0 votes

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. How do I sync many Accounts, Contact or Leads at once with the Salesforce integration?

Hello,  We currently use this mapping feature to import customer information into Zendesk from Salesforce. One of the options we use is to map with the customers' domain. Most of our customers use ...

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• Laura Mirto
• Created October 14, 2022 21:25
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. Can I restrict Chat support to a specific group of users on the help center?

This appears to be working. Thanks again for the help! 

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• Laura Mirto
• Created September 21, 2022 22:44
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. Can I restrict Chat support to a specific group of users on the help center?

Hi Greg,  I would like to hide the widget entirely. Below the lines I shared above, I have the other suppress options as well for contactForm, helpCenter, talk, and answerBot.  Currently, I am test...

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• Laura Mirto
• Created September 21, 2022 15:57
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. Can I restrict Chat support to a specific group of users on the help center?

Hello!  Does anyone have an example of the js if you would like to suppress the chat widget based on organization tags? For example, we only want users that belong to organizations with the tag "cu...

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• Laura Mirto
• Created September 20, 2022 23:23
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Advanced customization of Web Widget (Classic)

Hi,  We use the same chat account for our Zendesk Knowledge Base and an external website. Is there a way to hide a chat field for our chat widget for just the external website? Thank you, Laura 

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• Laura Mirto
• Created July 19, 2021 20:32
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Zendesk Federated Search

Hi Eric,  Sure, I did end up opening a ticket for this issue as well.  So I tried two methods. The first was creating a text file with the JSON data and then used the following curl request in my C...

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• Laura Mirto
• Created July 15, 2021 20:29
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Zendesk Federated Search

Hi,  I'm looking for the best method to ingest content from an external website. I've tried testing the curl method for creating an external content record, but I am getting errors. Each property g...

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• Laura Mirto
• Created July 06, 2021 22:28
• 0 votes

1. Explore
2. ...
3. Building reports
4. Creating reports

Is there a way to create a query with how long the article views were?   

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• Laura Mirto
• Created March 30, 2021 23:48
• 0 votes